IT business Analyst - Salesforce

Randstad Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hilti Malaysia is seeking an IT Business Analyst in our Sales and Marketing IT department to drive a Salesforce CRM-based Territory Management solution. You will collaborate with global business and IT counterparts in a Development Scrum team to map user needs, design scalable processes, and deliver end-to-end enhancements that boost sales effectiveness.

The role requires a strong background in Salesforce CRM and analytics, with 5+ years as a Salesforce consultant, and the ability to coordinate

Qualifications

• Bachelor’s degree in technology or business-related field.
• 5+ years of Salesforce technical consulting experience.
• Experience with Salesforce modules including Sales Cloud, Sales Planning, Territory Planning and Enterprise Territory Management.
• Experience in end-to-end business processes, scalable digital solutions, and agile Scrum.
• Experience coordinating solution rollouts/go-lives and change management.

Responsibilities

• Own and iteratively develop Territory Management solutions on Salesforce CRM.
• Collaborate with international business and IT counterparts in a Development Scrum team.
• Map end-user workflows, identify pain points, and propose solutions to drive productivity and intelligence.

Skills

Salesforce

Business Analysis

Agile Scrum

Stakeholder Management

Education

Bachelor's degree

Tools

Salesforce CRM

Salesforce CRM Analytics

SAP ERP

Job description

About the company

Manufacturing

About the job

We are looking for an IT Business Analyst in our Sales and Marketing IT department. In this role, you will contribute towards building the future of Hilti’s territory management with an end-to-end solution on Salesforce CRM. The solution will optimize our sales approach bring a substantial impact to our customer interaction and sales. You will be collaborating closely with business stakeholders, various IT teams, and external partners such as Salesforce to bring out the full potential of the platform’s capabilities.

In this role, you own, manage, and iteratively develop Territory Management solutions built on Salesforce CRM. You will be working closely with international business and IT counterparts in a Development Scrum team. You identify, analyze and implement business requirements for innovative Territory Management solutions on a global scale based on user needs and strategic requirements. You also have direct access to end-users to map out their workflows, identify pain points, and propose solutions to drive productivity and intelligence in their daily work.

• At least bachelor's degree in technology/ Business-related fields
• More than 5 years relevant work experience as Salesforce Technical Consultant
• IT background with experience in Salesforce CRM and Salesforce CRM Analytics; exposure in SAP ERP is a plus. Salesforce modules involved include, but are not limited to Sales Cloud, Sales Planning, Territory Planning and Enterprise Territory Management
• Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
• Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
• Strong analytical and problem-solving orientation; leadership and project management experience preferable
• Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals
• Have worked in an international environment

Experience

5 years

Skills

salesforce

Qualifications

no additional qualifications required

Education

Bachelor Degree