IT Business Analyst
Synbone Sdn Bhd
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Job summary
Synbone Sdn Bhd is seeking an IT Business Analyst to strengthen its digital ecosystem and ensure configurations align with regulatory standards. The role focuses on Microsoft Dynamics 365 Business Central, data modelling, and delivering practical solutions for non-technical users.
You will gather requirements, support system configurations, and assist in UAT while collaborating with IT, business, and vendors to drive the transformation roadmap.
Qualifications
- Advanced Diploma or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- Minimum 3–5 years of experience in IT support, business analysis, or related field.
- Significant experience with Microsoft Dynamics 365 Business Central is essential.
- Proficiency with Business Central's functionalities and reporting tools.
- Experienced in workflow analysis, requirements gathering, and data modelling.
- Proficient in MS Office, especially Excel; good command of written and spoken English.
- Able to understand business processes and translate requirements into clear, practical solutions.
- Execution-driven and detail-oriented, strong sense of responsibility, follows instructions, and delivers tasks as assigned.
- Calm and respectful when handling system issues, user requests, or pressure situations.
- Able to listen carefully, document requirements clearly, and communicate with non-technical users in a practical manner.
- Project management experience is an advantage.
Responsibilities
- Analyse existing business processes, identify pain points, and recommend practical improvements, primarily using Microsoft Dynamics 365 Business Central and other business applications.
- Gather, analyse, and document functional requirements through discussions, interviews, and workshops with stakeholders.
- Support system configuration activities, prepare test scenarios, and assist in user acceptance testing (UAT) to ensure solutions meet defined business requirements.
- Act as a liaison between business users, IT teams, and vendors to ensure clear communication throughout system enhancements and change requests.
- Support system upgrades, new features, and add-on implementations with minimal disruption to daily operations.
- Assist in identifying system-related risks and support mitigation actions as guided by management.
- Support the creation and maintenance of Power BI reports and dashboards to enable operational and management reporting.
Skills
Education
Tools
Job description
To support strengthening SYNBONE’s digital ecosystem by ensuring core system especially Microsoft Dynamics 365 Business Central. To operate reliably, securely, and in alignment with business and quality requirements.
To support quality, compliance, and audit readiness by maintaining accurate system configurations, documentation, and process traceability in line with SYNBONE’s regulatory and data protection standards.
To enhance user productivity and system adoption by delivering clear training, structured guidance, and practical solutions tailored to non‑technical users.
To support technology solutions evolve with the organisation, supporting digital transformation, scalability, and long‑term IT roadmap initiatives defined by management.
Advanced Diploma or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
Minimum 3-5 years of experience in IT support, business analysis, or related field.
Significant experience with Microsoft Dynamics 365 Business Central is essential.
Proficiency with Business Central's functionalities and reporting tools.
Experienced in workflow analysis, requirements gathering, and data modelling.
Proficient in MS Office, especially Excel; good command of written and spoken English.
Able to understand business processes and translate requirements into clear, practical solutions.
Execution-driven and detail-oriented, strong sense of responsibility, follows instructions, and delivers tasks as assigned.
Calm and respectful when handling system issues, user requests, or pressure situations.
Able to listen carefully, document requirements clearly, and communicate with non-technical users in a practical manner.
Project management experience is an advantage.
Analyse existing business processes, identify pain points, and recommend practical improvements, primarily using Microsoft Dynamics 365 Business Central and other business applications.
Gather, analyse, and document functional requirements through discussions, interviews, and workshops with stakeholders.
Support system configuration activities, prepare test scenarios, and assist in user acceptance testing (UAT) to ensure solutions meet defined business requirements.
Act as a liaison between business users, IT teams, and vendors to ensure clear communication throughout system enhancements and change requests.
Support system upgrades, new features, and add-on implementations with minimal disruption to daily operations.
Assist in identifying system-related risks and support mitigation actions as guided by management.
Support the creation and maintenance of Power BI reports and dashboards to enable operational and management reporting.
Provide user training and guidance on Business Central and other business applications such as Power BI, SharePoint, Microsoft 365, and basic cybersecurity practices.
Deliver first-level support for IT systems including ERP, CRM, Microsoft 365, operating systems, and reporting tools.
Perform routine system health checks and basic monitoring activities.
Maintain system documentation, structure analysis, and related IT records to ensure accuracy and continuity.
Support monitoring of compliance with the Personal Data Protection Act (PDPA) and internal data protection policies.
Assist management and employees by providing practical guidance on data protection requirements and good practices.
Support data breach response activities, including documentation and coordination, in accordance with established procedures and management direction.
Assist in conducting internal PDPA awareness and onboarding training to promote a culture of data protection and privacy.
Comply to 5S as well as safety and health regulations.
Ad-hoc as requested by Superior whenever arises.
Hirer responsiveness Salary match Number of applicants
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an Information Technology Business Analyst?
- How many years of project management experience do you have?
- How would you rate your English language skills?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following content management systems (CMS) do you have experience with?
Pharmaceuticals, Biotechnology & Medical 51-100 employees
SYNBONE is a young dynamic Swiss company, founded in 1988 and has since then been developing and producing anatomical workshop models, to teach orthopedic surgeons in various medical fields worldwide. SYNBONE as one of the world’s leading manufacturers, is proud to work with the global market leaders in more than 60 countries.
It is our aim to improve the education outcome continuously. Therefore, SYNBONE is permanently expanding its product portfolio.
To expand our business in Asia, Synbone Sdn Bhd located at i-Park Indahpura, was founded in 2015. High quality production, a logistic center and DES department are currently built up, to grow and move on in the Asian market.
We are currently looking for motivated people, who are interested to grow the business together with the existing enthusiastic team.
SYNBONE is a young dynamic Swiss company, founded in 1988 and has since then been developing and producing anatomical workshop models, to teach orthopedic surgeons in various medical fields worldwide. SYNBONE as one of the world’s leading manufacturers, is proud to work with the global market leaders in more than 60 countries.
It is our aim to improve the education outcome continuously. Therefore, SYNBONE is permanently expanding its product portfolio.
To expand our business in Asia, Synbone Sdn Bhd located at i-Park Indahpura, was founded in 2015. High quality production, a logistic center and DES department are currently built up, to grow and move on in the Asian market.
We are currently looking for motivated people, who are interested to grow the business together with the existing enthusiastic team.
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What can I earn as an IT Business Analyst
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