Senior Digital/IT Business Analyst

Hilti (Malaysia) Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Education support

Dental Vision

Company Car

Petrol Card

Toll & Parking allowance

Job summary

Hilti Malaysia Sdn Bhd is seeking an analytical and innovative Senior Digital/IT Business Analyst to join the WIN (AI Sales Assistant) team. You will shape and deliver digital solutions to enhance the sales experience for our field teams, powered by AI.

In this role you will gather requirements, design and implement solutions, and support the system in an international Scrum environment, focusing on MS Azure AI, SAP S4 HANA, Salesforce and AWS.

Qualifications

• Bachelor degree in CS/IT or related field.
• 4+ years as BA in sales/marketing, AI-related areas.
• Excellent English communication in a global matrix environment.

Responsibilities

• Gather business requirements, design and implement solutions.
• Provide system support within an international Scrum team using agile methods.
• Translate needs into solution architecture and CRM/enhanced digital journeys.
• Leverage AI-enabled insights to improve CRM and digital journeys.

Skills

Analytical thinking

Stakeholder mgmt

Agile / Scrum

AI/ML awareness

CRM

Data visualization

Communication

Cross-functional influence

Education

Bachelor's degree in CS/IT

Tools

SAP S4 HANA

Salesforce

AWS Microservices

Job description

We are looking for an analytical and innovative Business Analyst to join our WIN (AI Sales Assistant) team. This role is pivotal in shaping and delivering digital solutions that enhance the sales experience for our field sales teams – powered by AI – that delivers more sales impact and customer engagement.

Senior Digital/IT Business Analyst

We are looking for an analytical and innovative Business Analyst to join our WIN (AI Sales Assistant) team. This role is pivotal in shaping and delivering digital solutions that enhance the sales experience for our field sales teams – powered by AI – that delivers more sales impact and customer engagement.

What You’ll do

As a Business Analyst, you will gather business requirements, design and implement solutions, and provide system support within an international scrum team using agile methods. You’ll focus primarily on MS Azure AI solutions, while also working with technologies like SAP S4 HANA, Salesforce, and AWS Microservices. Your work will contribute to systematic account development, enhancing productivity and customer engagement through WIN solutions.

What You’ll Bring

• Bachelor’s degree in computer science, Software Engineering, Information Technology, or related technical fields.
• Minimum 4 years of experience as a Business Analyst with experience in sales and marketing, e-commerce/ AI related areas.
• Excellent English communication and interpersonal skills with proven ability to influence and collaborate in a global matrix environment.
• Demonstrated ability to lead requirement discussions, translate needs into solution architecture, and leverage AI-enabled capabilities to enhance CRM and digital journeys.
• Strong passion for digital sales and service processes, including AI-assisted requirements analysis, intelligent automation, and data-driven decision making.
• Strong analytical and problem-solving skills with the ability to independently handle complex scenarios and apply AI-powered insights to recommend optimized solutions.
• Advanced data analysis and visualization abilities, with experience using AI/ML-enhanced analytics tools (e.g., predictive modeling, segmentation, pattern recognition) to generate actionable insights.
• Strong willingness to learn CRM best practices, including how AI technologies improve customer experience, sales effectiveness, and process efficiency.

What’s In It for You

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognized Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Join us in making construction better.

Learn more about us: https://careers.hilti.group/en
Learn more about our recruitment process: https://careers.hilti.group/en/candidate-interview-preparation/

Unlock job insights

Hirer responsiveness Salary match Number of applicants

World leader, in more than 120 countries on 5 continents, 30,000 team members. We supply innovative solutions offering superior added value to construction professionals throughout the world. 200,000 customer contacts per day, more than 30 innovations per year - That's HILTI, a global Company where you can develop your full potential.

At Hilti, we invest in the further development of our team members by providing them opportunities across functional and geographical borders as well as to pursue a career as an expert.

At Hilti, the unique corporate culture that we live on a daily basis is viewed as a journey - we call it "Our Culture Journey", the foundation for our long-term financial success.

At Hilti, we passionately create enthusiastic customers and build a better future. We treat each other by our corporate values: integrity, courage, teamwork and commitment.

At Hilti, we aimed to grow year by year. Due to business expansion in Malaysia, we are hiring for the mentioned position.

World leader, in more than 120 countries on 5 continents, 30,000 team members. We supply innovative solutions offering superior added value to construction professionals throughout the world. 200,000 customer contacts per day, more than 30 innovations per year - That's HILTI, a global Company where you can develop your full potential.

At Hilti, we invest in the further development of our team members by providing them opportunities across functional and geographical borders as well as to pursue a career as an expert.

At Hilti, the unique corporate culture that we live on a daily basis is viewed as a journey - we call it "Our Culture Journey", the foundation for our long-term financial success.

At Hilti, we passionately create enthusiastic customers and build a better future. We treat each other by our corporate values: integrity, courage, teamwork and commitment.

At Hilti, we aimed to grow year by year. Due to business expansion in Malaysia, we are hiring for the mentioned position.

Perks and benefits

• Medical Education support
• Dental Vision
• Company Car
• Petrol Card
• Toll & Parking allowance

What can I earn as an IT Business Analyst