IT Account Manager — Growth, Strategy & Client Success

Computer Land Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Commission incentives

Flexible working

Professional development

Work-life balance

Modern tools

Job summary

Computer Land Malaysia Sdn Bhd in Kuala Lumpur is seeking an experienced Account Manager in IT to join our team full-time at our Kuala Lumpur office. You will be the primary contact for assigned client accounts, build strong relationships, identify opportunities for expansion, and tailor IT solutions to client needs.

The role emphasizes revenue growth, exceptional customer satisfaction, and collaboration with sales, technical support, and operations to ensure seamless service delivery.

Qualifications

• 3+ years in account or relationship management within a sales environment.
• Proven track record of meeting and exceeding sales targets.
• Excellent communication and interpersonal skills with clients.
• Ability to manage multiple accounts and prioritise effectively.
• Knowledge of IT solutions industry is highly desirable.

Responsibilities

• Manage and nurture existing client accounts to ensure satisfaction and retention.
• Identify and pursue new business opportunities within assigned accounts.
• Conduct regular client meetings and needs assessments to understand requirements.
• Prepare customised proposals and solutions addressing client needs.
• Negotiate contracts and terms to achieve mutually beneficial agreements.
• Collaborate with sales, technical support, and operations for seamless service.
• Monitor account performance metrics and report to management.
• Maintain a strong sales pipeline through prospecting and follow-ups.
• Attend industry events to strengthen client relationships and identify prospects.

Skills

Account management

Relationship management

Sales target attainment

Communication skills

Travel readiness

Tools

CRM software

Job description

Computer Land Malaysia Sdn Bhd in Kuala Lumpur is seeking an experienced Account Manager in IT to join our team full-time at our Kuala Lumpur office. You will be the primary contact for assigned client accounts, build strong relationships, identify opportunities for expansion, and tailor IT solutions to client needs.

The role emphasizes revenue growth, exceptional customer satisfaction, and collaboration with sales, technical support, and operations to ensure seamless service delivery.