Account Manager

Computer Land Malaysia; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Commission incentives

Flexible working

Professional development

Work-life balance

Modern tools

Job summary

Computer Land Malaysia Sdn Bhd in Kuala Lumpur is seeking an experienced Account Manager in IT to join our team full-time at our Kuala Lumpur office. You will be the primary contact for assigned client accounts, build strong relationships, identify opportunities for expansion, and tailor IT solutions to client needs.

The role emphasizes revenue growth, exceptional customer satisfaction, and collaboration with sales, technical support, and operations to ensure seamless service delivery.

Qualifications

• 3+ years in account or relationship management within a sales environment.
• Proven track record of meeting and exceeding sales targets.
• Excellent communication and interpersonal skills with clients.
• Ability to manage multiple accounts and prioritise effectively.
• Knowledge of IT solutions industry is highly desirable.

Responsibilities

• Manage and nurture existing client accounts to ensure satisfaction and retention.
• Identify and pursue new business opportunities within assigned accounts.
• Conduct regular client meetings and needs assessments to understand requirements.
• Prepare customised proposals and solutions addressing client needs.
• Negotiate contracts and terms to achieve mutually beneficial agreements.
• Collaborate with sales, technical support, and operations for seamless service.
• Monitor account performance metrics and report to management.
• Maintain a strong sales pipeline through prospecting and follow-ups.
• Attend industry events to strengthen client relationships and identify prospects.

Skills

Account management

Relationship management

Sales target attainment

Communication skills

Travel readiness

Tools

CRM software

Job description

We are seeking an experienced Account Manager in IT to join Computer Land Malaysia Sdn Bhd in Kuala Lumpur. This is a full-time position based in our Kuala Lumpur office. As an Account Manager, you will play a crucial role in building and maintaining strong relationships with our key clients, driving revenue growth, and ensuring exceptional customer satisfaction. You will be the primary point of contact for assigned accounts, responsible for understanding client needs, identifying opportunities for expansion, and delivering tailored solutions that align with their business objectives. This position is strategically important to our sales operations, directly contributing to our company's growth and market presence in the region.

Key responsibilities

• Manage and nurture existing client accounts to ensure customer satisfaction and retention
• Identify and pursue new business opportunities within assigned accounts to drive revenue growth
• Conduct regular client meetings and needs assessments to understand business requirements and challenges
• Prepare and present customised proposals and solutions that address client needs
• Negotiate contracts and terms to achieve mutually beneficial agreements
• Collaborate with internal teams including sales, technical support, and operations to ensure seamless service delivery
• Monitor account performance metrics and provide regular reports to management
• Build and maintain a strong sales pipeline through consistent prospecting and follow-up activities
• Attend industry events and networking opportunities to strengthen client relationships and identify new prospects

What we're looking for

• 3+ years of proven experience in account management or relationship management within a sales environment
• Strong track record of meeting and exceeding sales targets and revenue goals
• Excellent communication and interpersonal skills with the ability to build rapport with diverse clients
• Demonstrated ability to manage multiple accounts simultaneously and prioritise effectively
• Proficiency in using CRM software and sales tools
• Strong organisational and time management skills
• Problem-solving ability with a customer-centric approach
• Knowledge of the technology or IT solutions industry is highly desirable
• Ability to work independently and as part of a collaborative team
• Willingness to travel occasionally to meet clients
• Fluency in English and Bahasa Malaysia; additional languages are a plus

What we offer

• We offer competitive remuneration packages including performance-based incentives and commissions that reward your success.
• Our benefits include comprehensive health insurance coverage.
• Opportunities for ongoing professional development and training.
• A supportive work environment that fosters collaboration and innovation.
• We are committed to maintaining a healthy work-life balance.
• We offer flexible working arrangements where possible.
• You will have access to modern tools and resources to excel in your role.
• our management team is dedicated to recognising and promoting talent from within the organisation.

About us

Computer Land Malaysia Sdn Bhd is a leading technology solutions provider in Malaysia, dedicated to delivering innovative IT products and services to businesses of all sizes. With a strong commitment to customer excellence and technological advancement, we have established ourselves as a trusted partner in the Malaysian technology sector. Our mission is to empower businesses through cutting-edge technology solutions and exceptional customer service. We pride ourselves on our knowledgeable team, quality products, and commitment to building long-term partnerships with our clients. We foster a dynamic and inclusive workplace culture where creativity, integrity, and customer focus are at the heart of everything we do.