Account Manager

Agensi Pekerjaan Executive Recruiters; Kuala Lumpur; On-site; MYR 120,000 - 190,000; Full time

Job summary

Agensi Pekerjaan Executive Recruiters in Kuala Lumpur, Malaysia, is seeking an Account Manager to be the main point of contact for client inquiries, ensuring high engagement and satisfaction.

You will build and maintain strong client relationships, understand business needs, and collaborate with internal teams to deliver optimal solutions. The role requires at least 5 years of IT sales experience, with a proven record of account management, and fluency in English and Bahasa Malaysia.

Qualifications

• At least 5 years of experience in IT sales with a proven record of client acquisition, retention, and growth.
• Direct account management experience, preferably within FSI or large enterprise accounts.
• Strong organizational skills and meticulous attention to detail.
• Self-motivated, proactive and goal-oriented with excellent problem-solving abilities.
• Proficiency in both written and spoken English and Bahasa Malaysia.

Responsibilities

• Act as the main point of contact for client inquiries, ensuring high levels of engagement and satisfaction.
• Build and maintain strong, long-term client relationships by understanding their business needs and objectives.
• Foster positive relationships with key stakeholders and executive sponsors.
• Serve as a trusted advisor, offering consultative advice and identifying new business opportunities.
• Explore opportunities to enhance services and upsell solutions to generate additional revenue from existing and potential clients.
• Develop tailored account plans and strategies to meet clients' goals and objectives.
• Stay informed about emerging technologies and market trends to maintain a competitive edge.
• Collaborate with internal teams to deliver optimal solutions.
• Effectively communicate the company’s solution offerings to clients and prospects.
• Monitor and report on account performance metrics to ensure targets are met or exceeded.
• Maintain accurate and timely records of client interactions, proposals, and revenue projections.

Job description

Account Manager

Kuala Lumpur, Malaysia

• Country Malaysia

Job Description

• Actas the main point of contact for client inquiries, ensuring high levels ofengagement and satisfaction.
• Buildand maintain strong, long-term client relationships by understanding theirbusiness needs and objectives.
• Fosterpositive relationships with key stakeholders and executive sponsors.
• Serveas a trusted advisor, offering consultative advice and identifying new businessopportunities.
• Exploreopportunities to enhance services and upsell solutions to generate additionalrevenue from existing and potential clients.
• Developtailored account plans and strategies to meet clients' specific goals andobjectives.
• Stayinformed about emerging technologies and market trends to maintain acompetitive edge.
• Collaboratewith internal teams, such as technical and marketing, to deliver optimalsolutions.
• Effectivelycommunicate the company’s solution offerings to clients and prospects.
• Monitorand report on account performance metrics to ensure targets are met orexceeded.
• Maintainaccurate and timely records of client interactions, proposals, and revenueprojections.

Requirements

• Atleast 5 years of experience in IT sales with a proven record of clientacquisition, retention, and growth, specializing in one or more of thefollowing areas:
  • Application-Related Solutions
  • Infrastructure/NetworkSolutions/Virtualization/Managed Services
  • IT Security Management Solutions
• Priorexperience in direct account management, preferably within the FinancialServices Industry (FSI) or large enterprise accounts.
• Strongorganizational skills and meticulous attention to detail.
• Self-motivated,proactive, and goal-oriented, with excellent problem-solving abilities.
• Proficiencyin both written and spoken English and Bahasa Malaysia.