Cloud Tech Account Manager — Growth, Retention & Renewals

Randstad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Randstad is seeking a Client Service Representative in Kuala Lumpur to manage and grow a portfolio of B2B technology clients. You will focus on retention, renewals, and revenue growth, collaborating with sales, BD, and technical teams to align customer needs with company offerings.

The role requires 3–5 years in account management or post‑sales roles, a Bachelor’s Degree, and fluency in both Mandarin and English. Prior experience in cloud/SaaS environments is highly valued.

Qualifications

• Bachelor's Degree in Business, Marketing, IT, Communications or related field.
• 3–5 years in Account Management, Customer Success, Client Services, Renewals or post‑sales management.
• Experience in cloud/SaaS/B2B tech environments preferred.
• Strong commercial mindset with ability to manage retention and revenue growth.

Responsibilities

• Own and manage the commercial relationship with an assigned portfolio of clients.
• Drive client retention and proactively manage contract and service renewals.
• Monitor account health, usage trends and engagement to identify churn or revenue risks.
• Identify opportunities for account expansion, cross‑selling and upselling tech and managed services.
• Develop account growth plans aligned with clients' business and tech requirements.
• Conduct regular client engagement meetings and Quarterly Business Reviews (QBRs).
• Build strong relationships with commercial, technical and decision‑making stakeholders.
• Coordinate with Sales, Business Development, Technical, Solutions and Finance teams.

Skills

Account management

Customer success

SaaS

Cross-functional collaboration

Data-driven

Stakeholder management

Education

Bachelor's Degree

Job description

Randstad is seeking a Client Service Representative in Kuala Lumpur to manage and grow a portfolio of B2B technology clients. You will focus on retention, renewals, and revenue growth, collaborating with sales, BD, and technical teams to align customer needs with company offerings.

The role requires 3–5 years in account management or post‑sales roles, a Bachelor’s Degree, and fluency in both Mandarin and English. Prior experience in cloud/SaaS environments is highly valued.