Sales Consultant, PF-i

RHB Group; West Coast Division; On-site; MYR 40,000 - 60,000; Full time

Job summary

RHB Group is seeking a sales-focused professional to promote Personal Financing Islamic (PF-i) products and deliver superior customer experience in a fast-paced environment. The role emphasizes meeting individual targets while coordinating with internal marketing and generated leads.

You will engage customers, plan proactive sales activities, and cross-sell related banking products. The ideal candidate holds a bachelor degree, has at least one year in sales or customer service, and demonstrates

Qualifications

• Bachelor Degree in a related field.
• 1 year of experience in sales and customer service.
• Have the relevant licenses for the portfolio.
• High motivation with a winning attitude and the ability to work with minimal supervision.
• Comfortable engaging with people and delivering results.

Responsibilities

• Solicit and promote PF-i products.
• Achieve individual sales targets and contribute to Group targets.
• Prepare and pro-actively execute sales plans for prospective customers.
• Set appointments and perform sales calls, prospecting new-to-bank customers.
• Cross-sell other retail banking products (ASB, PF, Credit Cards, Deposits).
• Maintain high customer experience aligned with bank standards.
• Ensure compliance with Bank policies and protect brand reputation.
• Keep sales centre or hub well maintained and compliant.

Skills

Strong selling skills

Negotiation

Interpersonal skills

Communication skills

Self-initiated / proactive

Community connectivity

Basic computer skills

Education

Bachelor Degree - Any related field(s).

Job description

Primary Objective:

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities:

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements:

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills