IPR, Listing & Content - Operations, SG Marketplace

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Shopee Malaysia Sdn Bhd is seeking an IPR, Listing & Content - Operations professional to protect brand IP on the SG Marketplace. You will review submissions, verify ownership, and enforce platform policies on rights holders.

You will work with Policy, Business Development and other Operations teams to resolve complex infringement cases, ensuring timely resolutions and supporting enforcement initiatives in a fast-paced environment.

Qualifications

• Good communication in English, both verbal and written.
• Strong stakeholder management and cross-functional collaboration.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
• Able to handle multiple tasks in a fast-paced environment.
• Detail-oriented with high accuracy and quality standards.
• Self-motivated and able to work independently or in a team.

Responsibilities

• Review and validate Brand IP Portal submissions and supporting documents.
• Identify and take action against listings/shops infringing IP rights.
• Investigate brand impersonation cases and enforce appropriate actions.
• Assess IP registration applications for compliance before status updates.
• Review seller appeals and LOAs to determine reinstatement eligibility.
• Ensure timely case resolution within SLA while maintaining quality.
• Collaborate with Policy, Business Development and other Operations teams.

Skills

English communication

Stakeholder management

Microsoft Office

Adaptability

Organizational skills

Detail oriented

Team collaboration

Fast learner

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

IPR, Listing & Content - Operations, SG Marketplace

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Review and validate Brand IP Portal submissions and supporting documents to verify the legitimacy and ownership of claimed intellectual property rights.
• Identify, investigate and take appropriate action against listings and shops potentially infringing registered trademarks, copyrights, industrial designs or patents without valid authorisation, in accordance with platform policies and enforcement guidelines.
• Investigate shops reported for brand impersonation, assess cases against established impersonation criteria and execute appropriate enforcement actions or elevate complex cases where necessary.
• Assess brand IP registration applications and supporting documentation to ensure that submitted information meets the platform's requirements before granting or updating brand protection status.
• Review seller appeals and supporting evidence, including Letters of Authorisation (LOAs), purchase invoices and distribution agreements, to determine whether listings or shops qualify for reinstatement.
• Ensure timely and accurate case resolution within established SLA commitments while maintaining high standards of enforcement quality and operational productivity.
• Work closely with internal stakeholders, including Policy, Business Development, and other Operations teams to resolve complex IPR and counterfeit-related cases and support enforcement initiatives.

Requirements:

• Fast learner and a good communicator in English both verbal and written as the role involves supporting the SG market and collaborating with regional stakeholders.
• Effective communication and stakeholder management skills, with the ability to work closely with cross-functional teams to address issues and complaints.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Adaptable and able to manage changing priorities while maintaining accuracy in a fast-paced operational environment.
• Good organizational and time management skills, capable of handling multiple tasks and meeting deadlines effectively.
• Detail-oriented with the ability to perform repetitive tasks consistently while maintaining a high standard of quality.
• Self-motivated, eager to learn, and comfortable working independently as well as in a team environment.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region's e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region's e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.