IP NOC Technician: 24/7 Network Ops & Cisco Expert

C_087 Transaction Network Services Communications India Private Limited; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

TNS in Malaysia seeks an IP NOC Technician to join our 24/365 Network Operations team. You will monitor, document, isolate and resolve network and customer incidents, ensuring clear updates and timely communication throughout the lifecycle.

You will collaborate with the Technical Support Team, monitor the global IP network, and follow established incident-management processes. Strong troubleshooting, Cisco IOS, MPLS knowledge, and 24x7 shift flexibility are essential.

Qualifications

• 3-5 years' experience in operations support environment.
• 3-5 years' experience with troubleshooting circuits.
• Direct experience configuring and troubleshooting Cisco routers and switches.
• Cisco IOS experience and familiarity with TAC case management and escalation process.
• MPLS experience.
• Routing protocols: BGP, IS-IS, OSPF, EIGRP.
• NAT experience.
• Strong written and verbal skills.
• Direct customer service experience.
• Willingness to work rotating shifts in a 24x7 environment.
• Willingness to overtime and training sessions.

Responsibilities

• Answer incoming calls, document, isolate and resolve network and customer incidents.
• Maintain accurate ticket updates and timely communication throughout ticket lifecycle.
• Collaborate with Technical Support and desk management to resolve issues.
• Monitor network and customer services to proactively identify potential incidents.
• Manage incidents through the incident management process and escalations.

Skills

IP networking

Troubleshooting

Cisco IOS

Network monitoring

Customer service

Documentation

Shifts 24x7

BGP/IS-IS/OSPF/EIGRP

MPLS

Education

CCNA Certification

B.S. in Information Technology or Computer Science

Tools

Cisco routers & switches

Job description

TNS in Malaysia seeks an IP NOC Technician to join our 24/365 Network Operations team. You will monitor, document, isolate and resolve network and customer incidents, ensuring clear updates and timely communication throughout the lifecycle.

You will collaborate with the Technical Support Team, monitor the global IP network, and follow established incident-management processes. Strong troubleshooting, Cisco IOS, MPLS knowledge, and 24x7 shift flexibility are essential.