IP Network NOC Technician (24/7) - Cisco & MPLS

TNS Inc.; Kuala Lumpur; Hybrid; MYR 45,000 - 75,000; Full time

Job summary

TNS Inc. in Kuala Lumpur is seeking an IP NOC Technician to join a 24/7 Network Operations team, monitoring and resolving incidents across a global IP backbone and coordinating with customers to restore services quickly.

The role requires Cisco router/switch troubleshooting, MPLS knowledge, and strong customer communication. You will manage ticket lifecycles, escalation, and proactive monitoring in a fast-paced, high-availability environment.

Qualifications

• 3–5 years’ experience in operations support environment.
• 3–5 years’ experience with troubleshooting circuits.
• Direct experience configuring and troubleshooting Cisco routers and switches.
• Cisco IOS experience and familiarity with TAC case management and escalation process.
• MPLS experience.
• Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP).
• Network Address Translation experience.
• Solid written and verbal skills.
• Direct customer service experience required.
• Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays.
• Availability to work overtime shifts to maintain divisional coverage and to attending training sessions
• Understand and manage the pressure of a 24x7 customer support environment

Responsibilities

• The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents.
• This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
• The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
• The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
• The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.

Skills

Operations support

Troubleshooting

Customer service

Written and verbal communication

Shift work

Education

CCNA Certification

B.S. in Information Technology or CS

Tools

Cisco routers and switches

Cisco IOS

MPLS networks

Routing protocols (BGP/IS-IS/OSPF/EIGRP)

Job description

TNS Inc. in Kuala Lumpur is seeking an IP NOC Technician to join a 24/7 Network Operations team, monitoring and resolving incidents across a global IP backbone and coordinating with customers to restore services quickly.

The role requires Cisco router/switch troubleshooting, MPLS knowledge, and strong customer communication. You will manage ticket lifecycles, escalation, and proactive monitoring in a fast-paced, high-availability environment.