IP NOC Technician: 24/7 Global Network Support

C_087 Transaction Network Services Communications India Private Limited; Kuala Lumpur; Presencial; MYR 48.000 - 72.000; Jornada completa

Descripción de la vacante

Transaction Network Services (TNS) invites an IP NOC Technician to join our 24/365 Network Operations team in Kuala Lumpur. You will answer customer calls, document and resolve incidents, keep ticket updates accurate, and communicate progress to clients and internal teams.

Key requirements include hands-on experience with Cisco routers/switches, Cisco IOS, MPLS, and routing protocols (BGP/IS-IS/OSPF/EIGRP), plus strong written and verbal skills and a customer-service mindset.

Formación

• 3-5 years in operations support environment.
• 3-5 years troubleshooting circuits.
• Direct experience configuring and troubleshooting Cisco routers and switches.
• Familiarity with TAC case management and escalation process.
• MPLS experience.
• Routing protocol troubleshooting: BGP, IS-IS, OSPF, EIGRP.
• NAT experience.
• Strong written and verbal skills.
• Direct customer service experience required.
• Flexibility to work rotating shifts in a 24x7 environment.
• Overtime availability to maintain coverage.
• Ability to handle pressure of a 24x7 environment.
• Experience with Multicast and MPLS networks.

Responsabilidades

• The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents.
• The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
• The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
• The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.

Conocimientos

Operations support

Troubleshooting

Cisco IOS

Cisco routing

Ticket management

Customer service

24x7 support

Communication skills

Educación

B.S. in Information Technology/CS

CCNA Certification

Herramientas

Cisco IOS

Descripción del empleo

Transaction Network Services (TNS) invites an IP NOC Technician to join our 24/365 Network Operations team in Kuala Lumpur. You will answer customer calls, document and resolve incidents, keep ticket updates accurate, and communicate progress to clients and internal teams.

Key requirements include hands-on experience with Cisco routers/switches, Cisco IOS, MPLS, and routing protocols (BGP/IS-IS/OSPF/EIGRP), plus strong written and verbal skills and a customer-service mindset.