L2 NOC Engineer: Network & Voice (24x7 Shift)

Pacific Comnet (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Pacific Comnet (Malaysia) Sdn Bhd is seeking a Level 2 technical support specialist to handle customer network and voice service queries. You will troubleshoot incidents, provision and configure backend network services, and monitor systems to ensure availability and performance.

The role requires IT/networking degree and relevant certifications; strong English communication and ITIL awareness are essential. A proactive, detail‑oriented mindset is preferred and a 24x7 shift rotation is expected.

Qualifications

• Degree in Information Technology, Networking, or a related field.
• Cisco CCNA, Huawei HCIA, Juniper JNCIA certifications are an advantage.
• Fortinet FCP, EC-Council CEH cybersecurity certifications are a plus.
• Familiar with ITIL processes and cybersecurity best practices.
• Good verbal and written communication in English; interaction with customers.
• Self-motivated, proactive, and detail oriented.

Responsibilities

• Provide Level 2 technical support for customer network and voice service queries.
• Troubleshoot and resolve incidents; ensure follow-up through the ticket management process until closure.
• Provision and configuration of network and voice services within the backend infrastructure.
• Monitor and maintain system monitoring platforms to ensure service availability and performance.
• Support the Team Lead in project implementation and delivery for network and voice services.
• Participate in a 24x7 shift rotation per planned operational schedule.

Skills

ITIL familiarity

Cybersecurity best practices

English communication

Self-motivated

Detail oriented

Education

Degree in Information Technology / Networking or related field

Cisco CCNA

Huawei HCIA

Juniper JNCIA

Fortinet FCP

EC-Council CEH

Job description

Pacific Comnet (Malaysia) Sdn Bhd is seeking a Level 2 technical support specialist to handle customer network and voice service queries. You will troubleshoot incidents, provision and configure backend network services, and monitor systems to ensure availability and performance.

The role requires IT/networking degree and relevant certifications; strong English communication and ITIL awareness are essential. A proactive, detail‑oriented mindset is preferred and a 24x7 shift rotation is expected.