IP NOC Technician - Cisco, MPLS & 24x7 Support

TNS; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TNS in Kuala Lumpur, Malaysia, seeks an IP NOC Technician to join our 24/7 network operations team, supporting customers and a global IP network. You will handle incidents, document and communicate their lifecycle, and coordinate with the support desk to resolve issues.

The role emphasizes monitoring, proactive problem prevention, and adherence to incident management processes, with rotating shifts and overtime as needed.

Qualifications

• 3–5 years’ experience in operations support environment.
• 3–5 years’ experience with troubleshooting circuits.
• Direct experience configuring and troubleshooting Cisco routers and switches.
• Cisco IOS experience and familiarity with TAC case management and escalation process.
• MPLS experience.
• Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP).
• Network Address Translation experience.
• Solid written and verbal skills.
• Direct customer service experience required.
• Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays.
• Availability to work overtime shifts to maintain divisional coverage and to attending training sessions.
• Understand and manage the pressure of a 24x7 customer support environment.
• Experience with Multicast and MPLS networks (optional).

Responsibilities

• The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents.
• This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
• The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
• The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
• The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.

Skills

Operations support

Troubleshooting

MPLS

Customer service

Routing protocols

Education

CCNA Certification

B.S. in Information Technology / Computer Science

Tools

Cisco IOS

Job description

TNS in Kuala Lumpur, Malaysia, seeks an IP NOC Technician to join our 24/7 network operations team, supporting customers and a global IP network. You will handle incidents, document and communicate their lifecycle, and coordinate with the support desk to resolve issues.

The role emphasizes monitoring, proactive problem prevention, and adherence to incident management processes, with rotating shifts and overtime as needed.