Internship for Telesales Executive

Deutsche Post DHL Group; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Strong career support in an国际环境

Great culture and colleagues

Multifarious benefit program

Job summary

Deutsche Post DHL Group in Kuala Lumpur is seeking a Customer Engagement professional to help customers adopt DHL tools and solutions. You will conduct outbound calls, support onboarding, and reactivate dormant accounts to grow shipping volumes.

Join an internationally oriented team, play a part in digitalization projects, and contribute to excellent service. Previous part-time sales or customer service in logistics is a plus; strong communication over the phone is essential.

Qualifications

• Your profile emphasizes: confident in engaging and communicating with customers over the phone.
• Willingness to learn and adapt to a fast-paced commercial environment.
• Hardworking, proactive, disciplined, and punctual.
• Previous part-time sales experience, customer service experience, or internship exposure in logistics, sales, or related fields would be an added advantage.

Responsibilities

• Conduct outbound calls to customers to introduce and promote DHL tools and solutions.
• Guide and support customers in onboarding and using DHL systems and digital tools effectively.
• Re-engage inactive customers and encourage them to kick start / resume shipping with DHL.
• Assist the sales team in preparing and responding to customer quotations and inquiries.
• Support commercial digitalization initiatives, including testing, development support, customer feedback collection, and rollout activities.

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Customer Engagement

• Conduct outbound calls to customers to introduce and promote DHL tools and solutions.

Customer Onboarding

• Guide and support customers in onboarding and using DHL systems and digital tools effectively.

Customer Reactivation

• Re-engage inactive customers and encourage them to kick start / resume shipping with DHL.

Sales Support

• Assist the sales team in preparing and responding to customer quotations and inquiries.

Digitalization Projects

• Support commercial digitalization initiatives, including testing, development support, customer feedback collection, and rollout activities.

YOUR PROFILE

• Confident in engaging and communicating with customers over the phone.
• Willing to learn and adapt to a fast-paced commercial environment.
• Hardworking, proactive, disciplined, and punctual.
• Previous part-time sales experience, customer service experience, or internship exposure in logistics, sales, or related fields would be an added advantage.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program