Internship for Telesales Executive

Joinimagine; Kuala Lumpur; On-site; MYR 201,000 - 312,000; Part time

Benefits offered by this job

Career growth

International environment

Great culture

Benefits program

Job summary

DHL Group is seeking a Customer Engagement Specialist in Kuala Lumpur to join the Insanely Centric Team. You will contact customers by phone, promote DHL tools and digital solutions, and help onboard users to DHL platforms.

You will re-engage inactive customers and assist the sales team with quotations and inquiries, contributing to digitalization efforts and rollout activities. Previous part-time sales or customer service exposure in logistics is a plus.

Qualifications

• Must enjoy engaging with customers over the phone and providing clear information.
• Willingness to learn and adapt in a fast-paced commercial environment.
• Hardworking, proactive, disciplined and punctual.

Responsibilities

• Conduct outbound calls to introduce and promote DHL tools and solutions.
• Guide and support customers in onboarding and using DHL systems and digital tools.
• Re-engage inactive customers to start or resume shipping with DHL.
• Assist the sales team in preparing and responding to quotations and inquiries.
• Support commercial digitalization initiatives, including testing and rollout activities.

Skills

Customer engagement

Phone communication

Fast-paced environment

Sales support

Digital tools exposure

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASK

• Customer Engagement
  • Conduct outbound calls to customers to introduce and promote DHL tools and solutions.
• Customer Onboarding
  • Guide and support customers in onboarding and using DHL systems and digital tools effectively.
• Customer Reactivation
  • Re-engage inactive customers and encourage them to kick start / resume shipping with DHL.
• Sales Support
  • Assist the sales team in preparing and responding to customer quotations and inquiries.
• Digitalization Projects
  • Support commercial digitalization initiatives, including testing, development support, customer feedback collection, and rollout activities.

YOUR PROFILE

• Confident in engaging and communicating with customers over the phone.
• Willing to learn and adapt to a fast-paced commercial environment.
• Hardworking, proactive, disciplined, and punctual.
• Previous part-time sales experience, customer service experience, or internship exposure in logistics, sales, or related fields would be an added advantage.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program