Intern (IT System Management)

DKSH Group; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Job summary

DKSH Malaysia invites applications for an Intern (IT System Management) in Kuala Lumpur. You will support ITSM design, tooling, and asset management activities that power global service delivery and expose you to workflow automation and process improvement.

You will gain hands-on experience with ITSM tooling, API coordination, and documentation, while collaborating with stakeholders across IT and business units. This internship offers meaningful exposure in a dynamic IT environment.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Business IT, or related field.
• Basic knowledge of APIs, system integration concepts, data exchange, automation, or workflow configuration is an advantage.
• Interest in IT Service Management, ticketing tools, IT Asset Management, process improvement, and service delivery operations.
• Familiarity with ITIL is an added advantage.
• Strong analytical and problem-solving skills.
• Process-driven, structured, and organized, with the ability to track tasks and dependencies.
• Strong communication and stakeholder coordination skills.
• Proficient in Microsoft Office; experience with ticketing, reporting, workflow, or documentation tools is an added advantage.

Responsibilities

• Drive enhancements to the IT ticketing tool with workflow improvements, configuration updates, and documentation.
• Review and improve ITSM processes to be structured, measurable, and aligned with needs.
• Support IT Asset Management activities including data validation and lifecycle tracking.
• Gather business and technical requirements for tool enhancements and integrations.
• Coordinate enhancement requests end-to-end with cross-functional teams.
• Produce documentation including user guides and training materials.
• Develop reports and dashboards to support decision-making and continuous improvement.
• Handle administrative and coordination tasks as needed.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder coordination

Organizational skills

Education

Pursuing IT/related degree

Tools

Microsoft Office

APIs

Ticketing systems

Job description

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Title: Intern (IT System Management)

Location: Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 242621

Description:

About the Role

The IT Service Management Design and Transition Intern supports DKSH Digital & IT in enhancing IT Service Management (ITSM) processes, tooling, and asset management activities that power seamless service delivery across the global organization. This role offers meaningful exposure to workflow automation, process improvement, and digital service operations that directly shape how thousands of DKSH employees and customers experience IT services worldwide.

What You Will Deliver

• Drive enhancements to the IT ticketing tool by supporting workflow improvements, configuration updates, requirement gathering, testing, and documentation to strengthen service quality and efficiency.
• Contribute to the review and improvement of ITSM processes to ensure they are structured, efficient, measurable, and aligned with operational needs.
• Support IT Asset Management (ITAM) activities including data validation, asset lifecycle tracking, and process documentation to maintain accurate and reliable asset records.
• Engage internal stakeholders to gather business and technical requirements for tool enhancements, process changes, reporting needs, and integration opportunities.
• Coordinate enhancement requests end-to-end, from initiation to closure, ensuring clear tracking of requirements, actions, timelines, and stakeholder expectations across cross-functional teams.
• Support Application Programming Interface (API)-related coordination for tool integrations, automation, and data exchange between ITSM tools and connected systems.
• Produce clear and effective documentation including user guides, process flows, test scripts, and training materials to drive successful adoption of improved tool features.
• Develop reports, dashboards, and analyses that enhance service management visibility, support decision-making, and track continuous improvement progress.
• Administrative duties and coordination tasks as required.

What You Bring

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Business IT, or a related field.
• Basic knowledge of Application Programming Interfaces (APIs), system integration concepts, data exchange, automation, or workflow configuration is an advantage.
• Interest in IT Service Management, ticketing tools, IT Asset Management, process improvement, and service delivery operations.
• Familiarity with IT Service Management frameworks such as the Information Technology Infrastructure Library (ITIL) is an added advantage.
• Strong analytical and problem-solving skills, with the ability to identify gaps and propose practical improvements.
• Process-driven, structured, and organized, with the ability to effectively track tasks, action items, dependencies, and follow-ups.
• Strong communication and stakeholder coordination skills, with the confidence to engage across diverse teams.
• Proficient in Microsoft Office tools; experience with ticketing, reporting, workflow, or documentation tools is an added advantage.
• Proactive, eager to learn, and able to thrive in a fast-paced and dynamic IT environment.

Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in IT Service Management.