Service Operation Intern

SK intellix Malaysia; Kuala Lumpur; On-site; MYR 8,900 - 13,000; Full time

Job summary

SK Intellix Malaysia Sdn Bhd is seeking a motivated Business Service Operation Intern to support daily operational activities and drive process improvement in a fast-paced environment. You will gain exposure to business operations, service management, and operational performance reporting, collaborating with cross-functional teams and contributing to service improvement initiatives.

This role offers practical learning in data collection, reporting, and ticketing systems while developing

Qualifications

• Pursuing Bachelor's degree in Business Administration, Operations Management, Management, Industrial Engineering, Manufacturing, or related fields.
• Internship experience in Manufacturing, Production, Operations, or related fields is an added advantage.
• Good verbal and written communication in English and Bahasa Malaysia.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Strong analytical, problem-solving and organizational skills; able to work independently and in a team.
• Positive attitude, eagerness to learn, and attention to detail.

Responsibilities

• Support daily business and service operations to ensure smooth workflow and service delivery.
• Monitor and track key operational performance indicators (KPIs).
• Collect, analyze, and consolidate operational data for reporting purposes.
• Prepare operational reports and summaries for management review.
• Assist in managing customer feedback and ticketing systems, ensuring issues are recorded, tracked, and followed up.
• Support after-sales operations and contribute to service improvement initiatives.
• Collaborate with cross-functional teams to ensure effective communication and coordination of operational activities.
• Assist in project coordination, documentation, and process improvement initiatives.
• Perform administrative and operational duties as assigned by supervisors.
• Participate in ad-hoc assignments and business improvement projects.

Skills

Analytical thinking

Communication skills

Team collaboration

Problem-solving

Detail-oriented

Independent work

Education

Bachelor's degree in Business Administration/Operations Management or related field

Tools

Microsoft Excel

PowerPoint

Job description

Job Summary

SK Intellix Malaysia Sdn Bhd is looking for a motivated and detail-oriented Business Service Operation Intern to support our daily operational activities. This internship provides valuable exposure to business operations, service management, process improvement initiatives, and operational performance reporting within a dynamic and fast-paced environment.

Key Responsibilities

• Support daily business and service operations to ensure smooth workflow and service delivery.
• Monitor and track key operational performance indicators (KPIs).
• Collect, analyze, and consolidate operational data for reporting purposes.
• Prepare operational reports and summaries for management review.
• Assist in managing customer feedback and ticketing systems, ensuring all issues are properly recorded, tracked, and followed up.
• Support after-sales operations and contribute to service improvement initiatives.
• Collaborate with cross-functional teams to ensure effective communication and coordination of operational activities.
• Assist in project coordination, documentation, and process improvement initiatives.
• Perform administrative and operational duties as assigned by supervisors.
• Participate in ad-hoc assignments and business improvement projects.

Job Requirements

• Currently pursuing or recently completed a Bachelor's Degree in Business Administration, Operations Management, Management, Industrial Engineering, Manufacturing, or related fields.
• Internship experience in Manufacturing, Production, Operations, or related fields is an added advantage.
• Good verbal and written communication skills in English and Bahasa Malaysia.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Strong analytical, problem-solving, and organizational skills.Able to work independently and collaboratively in a team environment.
• Positive attitude, eagerness to learn, and attention to detail.