IT Internship - Service Management Platform Development

Ams Osram; George Town; On-site; MYR 22,000 - 33,000; Part time

Job summary

Ams Osram Malaysia invites you to join its IT Service Management internship in Georgetown, Penang. Contribute to designing, analyzing and improving ITSM processes and develop the web portal to enhance user experience.

You will build automation across IT applications, work on the CMDB system, and gain exposure to ServiceNow and ITIL. Ideal candidates are Bachelor’s/Master’s students in Information Systems or Computer Science, with web development experience (JavaScript, AngularJS, HTML, CSS).

Qualifications

• Bachelor's/master's degree student in Information Systems, Computer Science, or related field.
• Highly motivated individual with a strong work ethic and curiosity to learn.
• Knowledge about IT infrastructure and IT support.
• Experience in web application development (JavaScript, AngularJS, HTML, CSS).
• Knowledge about low-code platforms, workflow-based applications, ServiceNow and IT Service Management / ITIL would be beneficial.

Responsibilities

• Design analyze and improve processes and solutions in the ITSM platform (ServiceNow).
• Develop the web portal to improve the user experience.
• Build automation solutions that integrate across multiple IT applications.
• Work on state-of-the-art CMDB system to manage the global IT landscape.
• Analyze and improve IT support processes.

Job description

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

As part of IT Service Management team, we are looking for a student who will help to enhance the IT Service Management (ITSM) platform. Are you curious about how large IT landscape is operated in a multinational company with the support of the ITSM platform? Do you have strong work ethics and willingness to learn extensively about ITSM processes and tools, that are inevitable to manage and operate global IT services? Are you motivated and willing to go the extra mile to learn and develop the ITSM platform that benefits thousands of users?

If yes, then this internship is a good opportunity for you to get involved in:

• Design analyze and improve processes and solutions in the ITSM platform (ServiceNow).
• Develop the web portal to improve the user experience.
• Build automation solutions that integrate across multiple IT applications.
• Work on state-of-the-art CMDB system to manage the global IT landscape.
• Analyze and improve IT support processes.

• Bachelor's/master's degree student in Information Systems, Computer Science, or related field.
• Highly motivated individual with a strong work ethic and curiosity to learn.
• Knowledge about IT infrastructure and IT support.
• Experience in web application development (JavaScript, AngularJS, HTML, CSS).
• Knowledge about low-code platforms, workflow-based applications, ServiceNow and IT Service Management / ITIL would be beneficial.
• Minimum internship duration of 4 months, starting from April 2026 or later.
• Working location is on-site in Georgetown, Penang, Malaysia