Integrated MS/DX & Server Infra Support (Japanese)

GoKardz Technologies; Kuala Lumpur; On-site; MYR 50,220 - 78,120; Full time

Job summary

GoKardz Technologies in Kuala Lumpur is seeking a skilled Integrated MS/DX Analyst to provide comprehensive technical support for critical systems including servers and POS equipment. The role requires problem-solving abilities, strong technical skills, and effective communication, especially with Japanese-speaking clients.

Responsibilities include incident management, system monitoring, and troubleshooting. Candidates must possess IT support experience, familiarity with server management, and excellent communication skills in Japanese.

Qualifications

• Experience in IT support focusing on server management and network troubleshooting.
• Strong understanding of server operating systems (Windows).
• Experience in POS systems and monitoring operations.
• Excellent written and verbal communication skills in Japanese (N1 or N2).

Responsibilities

• Receive and respond to inquiries via email and phone.
• Monitor systems, servers, and POS equipment, addressing potential issues.
• Diagnose and resolve technical issues related to supported systems.
• Perform server backups, maintenance, and operational tasks.
• Generate regular performance reports for stakeholders.
• Collaborate with team members to resolve complex issues.

Skills

IT support experience

Server management

Network troubleshooting

Monitoring tools

Excellent problem-solving skills

Japanese communication skills (N1 or N2)

Job description

GoKardz Technologies in Kuala Lumpur is seeking a skilled Integrated MS/DX Analyst to provide comprehensive technical support for critical systems including servers and POS equipment. The role requires problem-solving abilities, strong technical skills, and effective communication, especially with Japanese-speaking clients.

Responsibilities include incident management, system monitoring, and troubleshooting. Candidates must possess IT support experience, familiarity with server management, and excellent communication skills in Japanese.