Bilingual IT Helpdesk Analyst — Japanese

DXC Technology Company

Petaling Jaya

On-site

MYR 48,000 - 72,000

Full time

2 days ago

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Job summary

DXC Technology is seeking a Technical Support professional who can communicate in Japanese to assist customers in Malaysia. The role involves resolving hardware and software issues, answering questions about features and repairs, and proactively helping users to prevent problems.

You will work to meet SLA targets and collaborate with the team to ensure high-quality service. The ideal candidate holds a Diploma or Bachelor’s degree with 0-2 years of experience, has JLPT N2, strong communication

Qualifications

Diploma or bachelor’s degree in a relevant field.
0-2 years’ experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.

Responsibilities

Resolve technical issues (hardware and software) from end users.
Respond to service, product, technical, and customer-relations questions on features, specifications, and repairs.
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Evaluate unique or complex installations or configurations and make recommendations for resolution.
Articulate clearly in writing and verbally.
Engage team members for support to meet SLA demands.