Integrated MS/DX Analyst (Integrated Management Services) / Infrastructure Support Analyst

GoKardz Technologies; Kuala Lumpur; On-site; MYR 50,220 - 78,120; Full time

Job summary

GoKardz Technologies in Kuala Lumpur is seeking a skilled Integrated MS/DX Analyst to provide comprehensive technical support for critical systems including servers and POS equipment. The role requires problem-solving abilities, strong technical skills, and effective communication, especially with Japanese-speaking clients.

Responsibilities include incident management, system monitoring, and troubleshooting. Candidates must possess IT support experience, familiarity with server management, and excellent communication skills in Japanese.

Qualifications

• Experience in IT support focusing on server management and network troubleshooting.
• Strong understanding of server operating systems (Windows).
• Experience in POS systems and monitoring operations.
• Excellent written and verbal communication skills in Japanese (N1 or N2).

Responsibilities

• Receive and respond to inquiries via email and phone.
• Monitor systems, servers, and POS equipment, addressing potential issues.
• Diagnose and resolve technical issues related to supported systems.
• Perform server backups, maintenance, and operational tasks.
• Generate regular performance reports for stakeholders.
• Collaborate with team members to resolve complex issues.

Skills

IT support experience

Server management

Network troubleshooting

Monitoring tools

Excellent problem-solving skills

Japanese communication skills (N1 or N2)

Job description

We are seeking a highly skilled and motivated Integrated MS/DX Analyst. This critical role involves providing comprehensive technical support for a variety of systems, including servers, POS equipment, and other critical infrastructure.

The successful candidate will be responsible for receiving and resolving inquiries, performing troubleshooting within defined SLAs, monitoring system health, and managing server operations.

This position requires strong technical skills, excellent problem solving abilities, and effective communication skills within internal and external stakeholders, including Japanese speaking clients and counterparts.

Key Responsibilities:

• Incident Management: Receive and respond to inquiries via email and phone, resolve them timely and effectively within established Service Level Agreements (SLAs).
• System Monitoring: Monitoring multiple systems, servers, and POS equipment using various monitoring tools, proactively identifying and addressing potential issues.
• Troubleshooting: Diagnose and resolve technical issues related to servers, POS equipment, and other supported systems.
• Server Management: Perform server backups, maintenance, and operational tasks to ensure system stability and availability.
• Reporting: Generate regular reports on system performance, incidents, and other referent metrics for stakeholders.
• Collaboration: Collaborate with other team members to resolve complex issues and improve overall system performance.
• Communication: Communicate effectively with internal teams and external clients, especially Japanese-speaking clients and counterparts, providing clear and concise updates on incident status and system performance.

Qualifications:

• Experience in IT support with a focus on server management and network troubleshooting. Experience using monitoring tools.
• Monitoring operations using management tools.
• Strong understanding of server operating systems (Windows).
• Experience in POS system.
• Monitoring alerts using management tools.
• Ability to follow procedures power OF/ON settings, manual operations, stopping and restarting OS on virtual platforms.
• Excellent problem-solving and analytical skills.
• Excellent written and verbal communication skills in Japanese (N1 or N2).
• Ability to work independently and as part of a team.
• Ability to work effectively under pressure and manage multiple priorities.
• Able to work on a rotating shift schedule, including weekends and holidays.
• Must be able to work in the designated project room at the head office.
• Training will be provided to the successful candidate.