Bilingual IT Support Engineer - Japanese & English

NTT DATA, Inc.; Cyberjaya; In loco; MYR 36.000 - 72.000; Tempo pieno

Descrizione del lavoro

NTT DATA, Inc. in Cyberjaya, Malaysia seeks a capable IT Helpdesk Analyst to provide first-level support for hardware, software, and network-related issues. You will assist in installation, configuration, and maintenance of end-user devices and applications.

The role requires bilingual Japanese & English skills (JLPT N2 for non-natives) and the ability to work in shift patterns, including 12-hour shifts. Strong communication and problem-solving abilities are essential to succeed in this

Competenze

• Diploma, degree, or relevant qualification preferably IT/Computing OR
• Equivalent work experience related to IT helpdesk/ customer service/ customer support
• Open to fresh graduates and candidates without IT background
• Languages requirement: bilingual Japanese & English (reading, writing & speaking)
• Non-native: Advanced to fluent level in Japanese (JLPT N2)
• Japanese native candidates: business English
• Flexible to work in shift patterns including 12-hour shifts (day, night, or customized hours)
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team

Mansioni

• Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
• Assist in the installation, configuration, and maintenance of end-user computing devices and software.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
• Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
• Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
• Receive and execute Service/Change Requests as per NTT and/or customer rules.
• Document and track all support requests and incidents in the NTT ticketing system.
• Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.
• Recommend procedure modifications or improvements to streamline support processes.

Conoscenze

Bilingual Japanese & English

Communication skills

Analytical & problem solving

Teamwork

Shift flexibility

Formazione

IT/Computing qualification (Diploma/Degree)

Strumenti

NTT ticketing system

Monitoring tools

ITIL

Descrizione del lavoro

NTT DATA, Inc. in Cyberjaya, Malaysia seeks a capable IT Helpdesk Analyst to provide first-level support for hardware, software, and network-related issues. You will assist in installation, configuration, and maintenance of end-user devices and applications.

The role requires bilingual Japanese & English skills (JLPT N2 for non-natives) and the ability to work in shift patterns, including 12-hour shifts. Strong communication and problem-solving abilities are essential to succeed in this