Insurance Operations New Associate (Multinational)

Accenture Southeast Asia; Subang Jaya; On-site; MYR 33,000 - 67,000; Full time

Job summary

Accenture Southeast Asia in Malaysia is seeking a detail-oriented insurance processing specialist to perform routine transactions, prepare policy documents and bill premiums following set guidelines. This role involves data-entry, analysis and collaboration with multiple stakeholders.

Fresh graduates are welcome. Strong English skills and accuracy are essential. You will work shifts aligned to ANZ, NAM, ME, UK time zones, contributing to timely client service and accurate reporting.

Qualifications

• Diploma or bachelor’s degree or equivalent.
• Fresh graduates are encouraged to apply.
• General insurance knowledge/experience preferred.
• Experience in Business Process Outsourcing / Shared Services environment is an added advantage.
• Strong command and comprehension of English (oral and written) is compulsory.

Responsibilities

• Process routine insurance transactions per guidelines.
• Verify and issue policy documents and bill premiums.
• Communicate with Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information.
• Organize and maintain electronic databases.
• Review, investigate and rectify all rework issues.

Skills

English proficiency

Data entry

Attention to detail

Customer service

Education

Diploma / Bachelor’s degree or equivalent

Job description

• Perform routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.
• Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.
• Communicate both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.
• Organize and maintain electronic databases
• Review, investigate and rectify all the rework issue if any.
• Respond to queries by Clients, Producing Office or Underwriters.
• Update payments for policies and may have to communicate with other departments such as Finance / Accountings and RISO to obtain updated payment information.
• Responds to general client and broker queries via email and calls.
• Prepare reports as and when required by management

Job Description

• Perform routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.
• Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.
• Communicate both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.
• Organize and maintain electronic databases
• Review, investigate and rectify all the rework issue if any.
• Respond to queries by Clients, Producing Office or Underwriters.
• Update payments for policies and may have to communicate with other departments such as Finance / Accountings and RISO to obtain updated payment information.
• Responds to general client and broker queries via email and calls.
• Prepare reports as and when required by management

Job Requirements:

• Diploma / Bachelor’s degree or equivalent in any field
• Fresh graduates are encouraged to apply
• General insurance knowledge/experience preferred
• Experience in Business Process Outsourcing / Shared Services environment is an added advantage
• Good command and comprehension of English (oral and written) is compulsory
• Strong attention to detail and accuracy in data entry and validation.
• Willingness to work on shift according to the region, including Malaysia public holidays: Australia & New Zealand (ANZ): 5 AM to 2 PM (Monday to Friday) North America (NAM): 9 PM to 6 AM (Monday to Friday) Middle East (ME): 12 PM to 9 PM (Monday to Friday) United Kingdom: 4 PM - 1 AM (Monday to Friday)