IPZ Executive (Account Handler - Liability and Marine)

Zurich Insurance; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global insurance company in Kuala Lumpur is seeking an IPZ Executive (Account Handler) to provide underwriting guidance in alignment with best practices. Candidates should have a Bachelor's Degree or equivalent experience in underwriting. Strong negotiation, sales, and communication skills are essential. This full-time position offers opportunities for professional growth in the insurance sector.

Qualifications

• 2+ years of experience in underwriting or insurance.
• Knowledge of the US insurance industry is preferred.
• Strong verbal and written communication skills are required.

Responsibilities

• Advise on wording and coverage to manage risks.
• Issue local policies per specific guidelines.
• Communicate between producing and partner countries.

Skills

Strong negotiation and sales skills

Strong relationship building skills

Fluent in language/s other than English

Needs analysis experience

Microsoft Office skills

Education

Bachelor's Degree and 2 years of experience

High School Diploma and 4 years of experience

Job description

Overview

IPZ Executive (Account Handler - Liability and Marine)

Job Summary: To provide underwriting guidance and support to foreign Property Casualty Underwriters in the correct interpretation & application of country/regional underwriting practices and procedures.

Responsibilities

• Advise on wording and coverage thereby facilitating application of best practice and appropriate management of any risks associated with writing country/regional covers under foreign global programs.
• Seek advice and agreement where appropriate from the receive underwriter and/or Technical Underwriting on more complex and specific coverage requests received prior to service delivery.
• Take responsibility for the issuance of local policies, ensuring you correctly and closely follow instructions received from the foreign Service Specialist.
• Complete in accordance with internal and external guidelines, stipulated time frames and quality thresholds.
• Manage and resolve issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting.
• Recognize potential cross-sell opportunities. Generate interest with intermediaries and customers, actively ensuring that interested parties are directed to the appropriate Underwriting teams.
• Identify areas in need of continuous improvement and suggest solutions to these areas.
• Act as the local contact person for the customers and brokers in respect of services provided by the worldwide network. Work in close association with Service Specialists & Underwriters to deliver according to the customer expectations.
• Act as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.
• Provide strong technical guidance and support relative to local Underwriting philosophy and strategy.
• Maintain a close contact with Technical Underwriting and refer any exceptional requests with recommendations.
• Implement and administer international received policies within expected quality & timeline requirements.
• Interpret instructions, check for accuracy and correctness, performing quality checks as appropriate.
• Ensure the policy document, invoice and binder is accurate and in line with both Property Casualty and domestic underwriting & financial principles.
• Update local systems maintaining data quality and integrity.
• Receive claims information, manage data entry and coordinate among all relevant parties as per the assigned process/claims protocol. Maintain, manage and control Policy, Premium, and Claims data in global administration tools and ensure data quality.
• Attend internal and external meetings and monitor service relevant business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
• Work independently to handle the daily work and tasks of a Receive contract with medium complexity, with only occasional support of a more senior colleague and/or underwriter.
• Participate in LEAN initiatives such as Kaizen events and continuous improvement measurements.

Job Qualifications

Required:

• Bachelors Degree and 2 or more years of experience in the Underwriting area or other insurance area

OR

• High School Diploma or Equivalent and 4 or more years of experience in the Underwriting area or other insurance area

Preferred:

• Knowledge of the US insurance industry and the legal and regulatory environment
• Strong knowledge of underwriting philosophy, techniques, national/local filing regulations and guidelines
• Strong negotiation and sales skills
• Fluent in language/s other than English
• Strong verbal and written communication skills
• Strong relationship building skills
• Needs analysis experience
• Microsoft Office skills

Business Accountabilities

• Allocate work and provide coaching and guidance to a team to enable the effective delivery of underwriting decisions.
• Carry out tasks, such as the preparation of documentation, to support the implementation of short-term defined scope projects to time and quality standards.
• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices.
• Collect evidence from well established sources and deliver accurate decisions to customers and facilitate decision making on wider customer issues.
• Monitor underwriting processes in order to provide status updates and identify opportunities for improvement.
• Provide clear explanations for underwriting decisions, sharing relevant technical information to build and maintain relationships with customers/distributors.
• Resolve operational day-to-day problems referred from other functions of the business, ensuring an efficient and high-quality service is extended to all distributors and customers.

Location(s): Kuala Lumpur, Malaysia

Schedule: Full Time

Remote working: Not specified

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: General Business

Industries: Insurance and Financial Services