Insurance Operations Specialist

Zurich Life Insurance Malaysia Berhad; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Miscellaneous allowance

Monthly incentive

Overseas convention

Job summary

Zurich Life Insurance Malaysia Berhad in Kuala Lumpur is seeking a Multinational Customer Service Specialist to join our regional centre. You will service clients and brokers across Asia-Pacific with our partners to manage risk globally, coordinate policy issuance, premiums and claims, and support customers with complex queries.

The role emphasizes data quality, accuracy, and adherence to operating protocols, with English as a must and Mandarin as a plus.

Qualifications

• Experience in international insurance servicing is beneficial.
• Strong communication and accuracy in data handling.
• Fluent English; additional Mandarin is advantageous.

Responsibilities

• Support customers and brokers with services.
• Monitor policy issuance timelines and premium collection.
• Maintain data accuracy in administrative systems.
• Coordinate with insurance partners and manage relationships.
• Ensure compliance with operating protocols.

Skills

Customer service

Insurance knowledge

Communication

English proficiency

Tools

CRM systems

Policy system

Job description

Multinational Customer Service Specialist

We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur,
Malaysia.

We are part of International programs of Zurich and we are helping our clients to manage their risk
globally. The team is responsible for management of insurance partners around 20 countries in Asia
Pacific region. The team also oversees and coordinates the portfolio, policy issuance, premiums and
claims.

Successful candidate will be responsible for servicing clients in cooperation with external insurance
companies.

Your role

• As a Specialist in Multinational Customer Service Specialist, your main responsibilities will involve:
  Support the seamless experience of customers and brokers with our services.
• Observe key performance indicators including the speed of local policy issuance, reinsurance premium collection.
• Maintaining the quality of data in administrative systems.
• Assuring the consistency of local insurance policies and our commitment to the global customer.
• Conduct all activities in line with operating protocols.
• Provide support to customers, colleagues and insurance partners on less usual queries and arrangements.
• Maintain and further develop the relationships with insurance partners.

Your Skills and Experience

• Passion for insurance, communication and international trade.
• Experience in international insurance, fronting business, non-life underwriting, reinsurance or claims is advantage.
• Technical knowledge of non-life products and operations (Property, Liability, Technical, Motor, Financial lines) is advantage.
• Excellent communication and customer focus capabilities.
• Strong focus on responsibility and accuracy.
• Excellent English is a must, additional language(Chinese language) is an advantage

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Schedule: Full Time

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

• Perks and benefits Miscellaneous allowance Monthly Incentive, Free Oversea Convention

What can I earn as an Operations Specialist