Insurance Operations Associate - Cantonese Speaking (Fresh Graduates Welcomed)

Accenture PLC; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Accenture PLC in Subang Jaya, Malaysia is seeking an Insurance Operations Associate to handle routine and non-repetitive processing tasks, including data entry, policy document issuance, and premium billing in line with SOPs.

The role requires analytical and investigative skills to ensure accuracy and efficiency in operations, with focus on meeting turnaround times and collaborating with Underwriters and clients.

Qualifications

• Bachelor's degree or equivalent.
• General insurance knowledge preferred.
• Experience in BPO/Shared Services is an advantage.
• Proficient in written and spoken English.
• Willingness to work during Malaysian public holidays.

Responsibilities

• Validate and enter customer proposals, applications, and transactions into the policy processing system.
• Ensure adherence to processing turnaround times for policy applications and transactions.
• Generate quotations, policies, renewals, endorsements, cancellations, and perform admin tasks for consumer lines.
• Communicate with underwriters and clients to gather information for policy administration.
• Organize and maintain electronic databases and perform data input and maintenance.
• Investigate and rectify rework issues to ensure accuracy and efficiency.

Skills

Data entry

Policy processing

Premium billing

Analytical skills

Communication

English proficiency

Education

Bachelor's degree

Job description

Job Description

The Insurance Operations Associate is responsible for performing routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines. The role requires analytical and investigative skills to ensure accuracy and efficiency in operations.

• Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.
• Ensure adherence to processing turnaround times for policy applications and transaction processing.
• Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.
• Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
• Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
• Investigate and rectify any rework issues to ensure process accuracy and efficiency.

Job Qualifications

• A bachelor's degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.
• General insurance knowledge or experience is preferred.
• Experience in a Business Process Outsourcing or Shared Services environment is an added advantage.
• Proficiency in written and spoken English.
• Willingness to work during Malaysian public holidays.