Insurance Operations New Associate (Multinational)

Accenture PLC; Subang Jaya; On-site; MYR 28,000 - 50,000; Full time

Job summary

Accenture PLC in Subang Jaya, Malaysia seeks an Insurance Operations Associate to handle routine processing, data entry, and policy issuance. You will review multinational accounts, verify information, and issue documents under set guidelines.

The role requires strong English, attention to detail, and willingness to work shifts across ANZ, NAM, ME, and UK regions. Fresh graduates are encouraged to apply and training is provided.

Qualifications

• Fresh graduates are encouraged to apply.
• General insurance knowledge/experience preferred.
• Experience in BPO / Shared Services environment is an added advantage.
• Strong command of English (oral and written) is compulsory.

Responsibilities

• Perform routine business processing transactions, including data-entry and billing premiums.
• Review, evaluate, verify, and process work for multinational business, including taxes and adjustments.
• Communicate with Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.
• Organize and maintain electronic databases.
• Review, investigate and rectify rework issues.
• Respond to queries by Clients, Producing Office or Underwriters.
• Update payments for policies and coordinate with Finance / Accountings and RISO for updated information.
• Respond to general client and broker queries via email and calls.
• Prepare reports as required by management.

Skills

Attention to detail

English proficiency

Shift flexibility

Data entry accuracy

Education

Diploma / Bachelor's degree or equivalent in any field

Job description

Job Description

• Perform routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.

• Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.

• Communicate both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.

• Organize and maintain electronic databases

• Review, investigate and rectify all the rework issue if any.

• Respond to queries by Clients, Producing Office or Underwriters.

• Update payments for policies and may have to communicate with other departments such as Finance / Accountings and RISO to obtain updated payment information.

• Responds to general client and broker queries via email and calls.

• Prepare reports as and when required by management

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Job Requirements:

• Diploma / Bachelor's degree or equivalent in any field

• Fresh graduates are encouraged to apply

• General insurance knowledge/experience preferred

• Experience in Business Process Outsourcing / Shared Services environment is an added advantage

• Good command and comprehension of English (oral and written) is compulsory

• Strong attention to detail and accuracy in data entry and validation.

• Willingness to work on shift according to the region, including Malaysia public holidays:
  Australia & New Zealand (ANZ): 5 AM to 2 PM (Monday to Friday)
  North America (NAM): 9 PM to 6 AM (Monday to Friday)
  Middle East (ME): 12 PM to 9 PM (Monday to Friday)
  United Kingdom: 4 PM - 1 AM (Monday to Friday)