Insurance Operations Analyst

Lancesoft Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 65,000; Full time

Job summary

Lancesoft Malaysia is seeking an Insurance Operations / Policy Servicing professional in KL, Malaysia. You will process policies, endorsements, and related documents while supporting brokers and ensuring accuracy.

The role emphasizes meeting SLAs/KPIs, attention to detail, and solid English communication in a policy servicing context. Insurance process knowledge is advantageous for success.

Qualifications

• Experience in insurance operations / policy servicing / broking support.
• Insurance knowledge is advantageous.
• Strong attention to detail.
• Good written and verbal English communication.
• Ability to work accurately within SLA/KPI-driven environments.

Responsibilities

• Process and check insurance slips, policies, endorsements and related documents.
• Support brokers with placement and policy servicing activities.
• Perform policy/endorsement checking against placing slips and insurer documents.
• Identify discrepancies and request amendments from insurers.
• Prepare transmittal emails and send policies/endorsements to clients/insured.
• Meet required SLAs and KPIs while maintaining accuracy and quality.
• Follow company policies and maintain basic knowledge of insurance processes and legislation.
• Handle other operational tasks as assigned.

Skills

Attention to detail

English communication

SLA/KPI driven

Insurance operations knowledge

Broking support

Job description

Role: Insurance Operations / Policy Servicing

Location: KL, Malaysia

Key Responsibilities:

• Process and check insurance slips, policies, endorsements and related documents.
• Support brokers with placement and policy servicing activities.
• Perform policy/endorsement checking against placing slips and insurer documents.
• Identify discrepancies and request amendments from insurers.
• Prepare transmittal emails and send policies/endorsements to clients/insured.
• Meet required SLAs and KPIs while maintaining accuracy and quality.
• Follow company policies and maintain basic knowledge of insurance processes and legislation.
• Handle other operational tasks as assigned.

Requirements:

• Previous experience in insurance operations / policy servicing / broking support preferred.
• Insurance knowledge is an advantage.
• Strong attention to detail.
• Good written and verbal English communication.
• Able to work accurately within SLA/KPI-driven environments.