Insurance Operations

Adecco (Portugal); Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

Adecco (Portugal) is seeking an Insurance Operations Associate to perform routine and non-repetitive processing tasks, including data entry, policy document issuance, and premium billing, while ensuring accuracy and efficiency in operations.

The role requires strong analytical and investigative skills, with the ability to communicate effectively with Underwriters and clients, and to support policy administration across lines of business. Shift willingness and English proficiency are advantageous.

Qualifications

• Bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.
• 1 year of experience in underwriting operations, including familiarity with policy issuance, data management, and adherence to SLAs.

Responsibilities

• Validate and enter customer proposals, applications, and transactions into the policy processing system for specific lines of business.
• Adhere to processing turnaround times for policy applications and transaction processing.
• Generate quotations, new policies, renewals, endorsements, cancellations, and perform admin tasks for consumer lines per SOPs.
• Communicate with Underwriters and clients to gather necessary information for policy administration and servicing.
• Organize and maintain electronic databases, including data input and ongoing maintenance.
• Investigate and rectify rework issues to ensure process accuracy and efficiency.

Skills

Data entry

Policy issuance

Policy processing

Analytical skills

Stakeholder communication

Education

Bachelor’s degree / Postgraduate qualification

Tools

Policy processing system

Data management system

Job description

The Insurance Operations Associate is responsible for performing routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines. The role requires analytical and investigative skills to ensure accuracy and efficiency in operations.

Key Responsibilities:

• Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.
• Ensure adherence to processing turnaround times for policy applications and transaction processing.
• Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.
• Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
• Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
• Investigate and rectify any rework issues to ensure process accuracy and efficiency.

Must have:

• A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.
• 1 of experience in underwriting operations, including familiarity with policy issuance, data management, and adherence to service level agreements.

Good to Have:

• General insurance knowledge or experience is preferred.
• Experience in a Business Process Outsourcing or Shared Services environment is an added advantage.
• Proficiency in written and spoken English, Fluency in Cantonese is a significant advantage.
• Willingness to work in shifts (if required) to accommodate the region supported, including on Malaysian public holidays.