Insurance Operations Specialist | Policy Processing & SLA

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Kuala Lumpur; On-site; MYR 130,000 - 198,000; Full time

Job summary

Bright Prospect is seeking an Operation Executive (Insurance) in Hong Kong to manage commercial insurance transactions and ensure accurate, timely data entry and documentation. You will work with underwriters and regional teams, maintaining quality and compliance with regulatory requirements.

Responsibilities include processing endorsements, renewals, and policy documents; coordinating with QA and CBSP teams; and contributing to process improvements and knowledge sharing.

Qualifications

• Experience delivering to defined service levels (accuracy, TAT, productivity).
• Proficiency in commercial insurance processing applications (policy admin, workflow, CRM).
• Understanding of underwriting documentation, policy lifecycle and endorsements.

Responsibilities

• Handle commercial insurance transactions and documentation within required TAT.
• Process requests, endorsements, renewals and policy documents per underwriting rules.

Skills

Delivery SLAs

Insurance processing

Underwriting docs

Cross-team collaboration

Attention to detail

Tools

CRM systems

Job description

Bright Prospect is seeking an Operation Executive (Insurance) in Hong Kong to manage commercial insurance transactions and ensure accurate, timely data entry and documentation. You will work with underwriters and regional teams, maintaining quality and compliance with regulatory requirements.

Responsibilities include processing endorsements, renewals, and policy documents; coordinating with QA and CBSP teams; and contributing to process improvements and knowledge sharing.