INSURANCE CLERK

Banzen Motors Sdn Bhd; Malacca City; On-site; MYR 32,000 - 52,000; Full time

Job summary

Banzen Motors Sdn Bhd seeks an Insurance Clerk in Melaka for a full-time role within the Insurance and Claims team. You will support claims processing, data entry, and file management while coordinating with claimants, insurers, and service providers.

The position emphasizes accuracy, timely updates, and regulatory compliance. The ideal candidate has a high school diploma, experience in insurance or admin, and strong English/Malay communication abilities.

Qualifications

• High school diploma or equivalent required.
• Experience in insurance, claims, or administrative roles is desirable.
• Strong data entry accuracy and attention to detail.

Responsibilities

• Process incoming insurance claims and verify documentation.
• Enter data and maintain claims records in systems.
• Prepare and organise claim files with supporting documents.
• Communicate with claimants, insurers, and providers as needed.
• Assist in calculating claim amounts and checking policy coverage.
• Track status and provide updates to stakeholders.
• Generate reports on claims activity and processing times.
• Support the insurance team with admin tasks and office duties.
• Ensure compliance with procedures and insurance regulations.
• Resolve queries related to claims processing.

Skills

Data entry

Attention to detail

Time management

Communication (English/Malay)

Education

High school diploma

Tools

MS Excel

MS Word

Insurance management systems

Job description

About the role

Banzen Motors Sdn Bhd is seeking an Insurance Clerk to join our team in Melaka on a full-time basis. This is a pivotal administrative position within our Insurance and Claims department, responsible for supporting the efficient processing and management of insurance claims. As an Insurance Clerk, you will play a vital role in ensuring that all claims are handled accurately and promptly, contributing to customer satisfaction and the overall success of our operations. This role offers the opportunity to develop expertise in insurance administration whilst working within a dynamic and growing organisation.

Key responsibilities

• Processing incoming insurance claims and verifying all required documentation for completeness and accuracy
• Data entry and maintenance of claims records within insurance management systems
• Preparing and organising claim files, including scanning and filing relevant supporting documents
• Communicating with claimants, insurers, and service providers to gather additional information when required
• Assisting in the calculation of claim amounts and verification of policy coverage details
• Tracking claim status and providing updates to relevant stakeholders
• Generating reports on claims activity, processing times, and outstanding items
• Supporting the insurance team with administrative tasks and general office duties
• Ensuring compliance with company procedures and relevant insurance regulations
• Assisting in resolving queries and issues related to claims processing

What we're looking for

• High school diploma or equivalent qualification at minimum
• Previous experience in an insurance, claims, or administrative role is highly desirable
• Strong attention to detail and accuracy in data entry and document processing
• Proficiency in Microsoft Office applications, particularly Excel and Word
• Familiarity with insurance management systems or willingness to learn new software
• Excellent organisational and time management skills with the ability to prioritise multiple tasks
• Clear written and verbal communication skills in English and Malay
• Ability to work independently and as part of a team in a fast-paced environment
• Reliability and commitment to meeting deadlines
• Knowledge of Malaysian motor insurance products and procedures is advantageous