Inside Sales Support(Quotation Specialist)

Neway Valve; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading manufacturer in valve technology in Selangor, Malaysia is looking for someone to prepare detailed quotation bid packages while nurturing customer relationships. The role requires experience in inside sales, focusing on the valve or oil & gas industry. Strong communication and organizational skills are essential. The ideal candidate will be adept at managing multiple projects and possess technical knowledge of valves. A competitive salary and opportunities for career growth are offered.

Qualifications

• Strong oral and written communication skills are essential.
• Experience in inside sales, preferably within the valve or oil & gas industries.
• Technical knowledge of 6D valves is a plus.

Responsibilities

• Prepare detailed and complete quotation bid packages.
• Cultivate and maintain customer relationships.
• Manage full-cycle quotation and purchase order communication.

Skills

Customer service

Time management

Communication skills

Attention to detail

Education

HS diploma and 2-3 years inside sales experience

Associate’s degree and 1-2 years inside sales experience

Bachelor’s degree in a sales/business discipline

Tools

Microsoft Office (Excel, Outlook, Word)

SAP

SAP/C4C

Job description

Position Overview

Prepare detailed and complete quotation bid packages compliant with customer requirements and specifications. Cultivate and maintain customer relationships and provide a level of customer service that promotes customer loyalty and repeat business.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review customer inquiry documents to determine Neway product selection based on customer requirements and specifications
• Collaborate with engineering and management as needed
• Prepare documentation related to exceptions or deviations
• Prepare detailed and complete quotation bid packages based on customer requirements and specifications within prescribed deadlines
• Review and compare purchase orders for accuracy and completeness against quotation parameters prior to order entry by Distributions Sales Specialist
• Provide written correspondence and oral communication with customers, office staff and HQ factory personnel to obtain information and promote clear understanding of quotation and purchase order requirements
• Manage full-cycle quotation and purchase order communication process, including internal and external customer correspondence, face-to-face meetings, quotation clarification, revisions, issues resolution, etc. to ensure agreement with requirements
• Cultivate and maintain collaborative relationships with customers, HQ factory and internal personnel to promote confidence in the Neway organization and to deliver a consistent high level of customer service
• Maintain current knowledge of Neway products, procedures and specifications, and keep current with industry developments

Requirements

Education/Experience Requirements:

• HS diploma and 2-3 years inside sales experience, preferably within valve or oil & gas industry, or
• Associate’s degree and 1-2 years inside sales experience, preferably within valve or oil & gas industry, or
• Bachelor’s degree in a sales or business discipline without work experience

Technical knowledge of 6D valves and service specifications helpful

Other Skills/Abilities:

• Ability to balance multiple projects and priorities to meet deadlines
• Self-management: initiative, organized, dependable, process orientation
• Possess meticulous attention to detail
• Professional polish and above average interpersonal skills
• Courteous customer facing, service-oriented skills
• Strong oral and written communication and time management skills
• Possess the ability to work well independently with minimal supervision, as well as part of a team
• Intermediate proficiency with Microsoft Office software – Excel, Outlook and Word
• Experience with databases (i.e. SAP) and CRM (i.e. SAP/C4C) beneficial

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.