Inside Sales Specialist (Mandarin Speaker) – Open to Telesales)

Concentrix; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Concentrix in Kuala Lumpur seeks an energetic Inside Sales professional to manage and grow a portfolio of B2B clients across multiple product lines. You will conduct proactive outreach, qualify opportunities, and drive revenue growth while delivering exceptional customer experiences.

The role requires 1–2 years of B2B sales or account management experience, strong English communication, and solid CRM skills. A diploma or higher and Malaysian residency are required.

Qualifications

• Diploma or higher with 1–2 years in B2B sales or account management.
• Local Malaysian only.
• Strong English writing and verbal communication.
• Excellent interpersonal and stakeholder engagement skills.
• Detail-oriented with strong organizational skills.
• Proficiency with sales processes and CRM tools.
• Self-starter with accountability and resilience.

Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines.
• Outreach to uncover new opportunities within each account.
• Meet OB targets and KPIs such as NPS and response SLAs.
• Prepare quotations and SOP-compliant orders with accuracy.
• Maintain account plans and track pipeline in CRM.
• Collaborate with internal teams to resolve issues and ensure service delivery.
• Build customer relationships through follow-ups and value conversations.
• Ensure compliance with sales processes and governance.
• Support escalations, service reviews, and customer success engagements.

Skills

B2B Inside Sales

Account Management

Tele-Sales

Customer Success

Education

Diploma or above

Tools

CRM systems

Productivity tools

Job description

The potential candidate is responsible for managing and growing a portfolio of B2B customers through proactive engagement, solution-based selling, and disciplined account governance. This role partners closely with Service Line teams, Pre-Sales, and Operations to support client needs, drive revenue growth, and deliver an exceptional customer experience across all assigned account

Key Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
• Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
• Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
• Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
• Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
• Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
• Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
• Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
• Support escalation handling, service reviews, and customer success engagements where required.

Requirements

• Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
• Local Malaysian only
• Strong English comprehension, business writing ability, and confident communication skills (verbal and written).
• Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.
• Strong presentation skills; able to articulate value propositions clearly and professionally.
• Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.
• Comfortable working with sales processes, CRM systems, and productivity tools.
• A self-starter with strong accountability, resilience, and results-driven mindset.