Inside Sales Specialist - Epayment Gateway (Night Shift)

TDCX Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Bonus and Commission Plan

Life-long Le

Job summary

TDCX Malaysia is looking for an Inside Sales Specialist to manage the full sales cycle for the ePayment Gateway Solution, engaging with CTO/COO/CFO levels in SME businesses in North America. You will handle inbound leads and qualify opportunities with a consultative approach.

The role requires at least 1 year of sales experience, a Bachelor’s or Associate degree, and willingness to work night shifts with shift allowance.

Qualifications

• 1+ year of experience in sales (B2B preferred).
• Bachelor’s or Associate’s degree in any field.
• Willing to work Night Shift with shift allowance.
• Strong communication and client-service skills.

Responsibilities

• Identify high-potential prospective users from inbound leads using Salesforce CRM.
• Serve at first point of contact with new and growing businesses interested in our ePayment Gateway Solution.
• Own the full sales cycle from lead to close for SME businesses.
• Route non-sales leads to the appropriate queue while maintaining a premier user experience.

Skills

Sales

Inbound leads

CRM (Salesforce)

Communication skills

Education

Bachelor’s or Associate’s degree

Tools

Salesforce CRM

Job description

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

1 - What is your mission?

As an Inside Sales Specialist, you will manage full sales cycle in one Global Leader Account about ePayment Gateway Solution, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO of SME businesses from North America

Understand the buyer journey and can lead short stakeholder deals as well as complex multi-party sales in a highly consultative manner.

Get used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge.

2 - Main Responsibilities

Identify high-potential prospective users from inbound leads using Salesforce CRM

Serving at first point of contact with many new and growing businesses interested in our ePayment Gateway Solution.

Own the full sales cycle from lead to close for SME businesses

For non-sales leads, or specific inbound sales leads, route the lead to the most appropriate queue based on the rules while maintaining a premier user experience

3 - Who are we looking for?

From 1 year of experience in Sales (Full sales cycle, prefer B2B: Account Executives, Business Development Representatives, Inside Sales Specialists)

Possess Bachelor’s Degree or Associate's Degree in any field

Willing to work on the Night Shift (with shift allowance)

Result Driven, Dealing with ambiguity, command Skills, Integrity and trust.

Excellent organizational and client-service skills

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

• Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le

What can I earn as an Inside Sales Specialist