Inside sales Specialist (ID)

TDCX Malaysia; Malaysia; On-site; MYR 90,000 - 120,000; Full time

Benefits offered by this job

Attractive remuneration

Medical and social coverage

World-class workspace

Recognition programs

Career development

Flexible work arrangements

Public transport access

Coaching and mentoring

Global company awards

Job summary

TDCX Malaysia is seeking a capable leader to guide a high-performing BDR team focused on outbound prospecting and pipeline generation within a cloud ecosystem. You will oversee daily operations, drive KPIs, and collaborate with cross-functional teams to meet client targets.

Your role requires strong coaching, data-driven decision-making, and Salesforce proficiency to maintain pipeline integrity and support downstream sales.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field preferred.
• Minimum of 3 years of relevant professional experience in B2B sales, account management, or inside sales, including leadership, supervisory, or senior mentoring capacity within technology, Cloud services, or SaaS environments.

Responsibilities

• Direct daily operations of the BDR team, establishing performance benchmarks and KPIs.
• Provide ongoing coaching on outbound outreach, discovery frameworks, and cloud value positioning.
• Audit opportunity qualification criteria and CRM hygiene to ensure smooth handoffs to downstream sales teams.
• Partner with client stakeholders to deploy targeted territory plays and analyze campaign metrics.

Skills

People leadership

Coaching

Commercial acumen

Data-driven

CRM proficiency

Stakeholder management

English communication

Education

Bachelor's Degree

Tools

Salesforce

BI tools

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Your mission is to lead, coach, and drive a high-performing team of Business Development Representatives (BDRs) dedicated to pipeline generation within a world-leading productivity and cloud ecosystem. You will oversee daily outbound prospecting operations, optimize lead-to-opportunity conversion funnels, and ensure the delivery of high-quality sales pipeline to downstream commercial teams. As a frontline leader, you will balance operational governance, data-driven performance management, and strategic stakeholder alignment to consistently meet and exceed client targets.

Key Responsibilities

Team Leadership & Performance Management

Direct daily operations of the BDR team, establishing performance benchmarks, conducting regular 1:1, and driving KPIs around outreach volume, conversion rates, and qualified pipeline generation.

Sales Coaching & Talent Enablement

Deliver continuous coaching on cold outreach methodologies, discovery frameworks, objection handling, and cloud value positioning to elevate team capability and commercial acumen.

Pipeline Governance & Quality Assurance

Audit opportunity qualification criteria, deal documentation, and CRM hygiene to ensure seamless handoffs to downstream sales specialists and maintain strict pipeline integrity.

Campaign Strategy & Stakeholder Collaboration

Partner with client stakeholders and cross-functional leadership to deploy targeted territory plays, analyze campaign metrics, identify operational bottlenecks, and execute corrective action plans.

Who are we looking for?

Education and Experience

Education

Bachelor's Degree required; a degree in Business Administration, Computer Science, Information Systems, or a related field is preferred.

Experience

Minimum of 3 years of relevant professional experience in B2B sales, account management, or inside sales, including proven experience in a leadership, supervisory, or senior mentoring capacity within technology, Cloud services, or SaaS environments.

Core Competencies and Skills

People Leadership & Coaching

Demonstrated ability to motivate, mentor, and drive frontline sales professionals to consistently hit and exceed operational and revenue targets.

Cloud Ecosystem & Commercial Acumen

Strong working knowledge of SaaS, PaaS, IaaS ecosystems, coupled with a deep understanding of outbound prospecting lifecycles and enterprise qualification methodologies.

Data-Driven Operations & CRM Proficiency

Advanced capability in analyzing sales performance metrics, forecasting pipeline health, and managing reporting workflows in Salesforce (SFDC) and business intelligence tools.

Stakeholder Management & Executive Communication

Exceptional verbal and written communication skills in English, with the commercial presence to interface effectively with senior client leadership and cross-functional teams.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le