Inside Sales & Service Support Co-Ordinator

IPCO PROCESS SYSTEMS MALAYSIA SDN. BHD.; Shah Alam; On-site; MYR 45,000 - 75,000; Full time

Job summary

IPCO PROCESS SYSTEMS MALAYSIA SDN. BHD. is seeking a customer-focused sales and service support professional to assist customers across the SEA region.

You will coordinate orders, shipments, service activities and administrative processes, working with customers, sales, service teams, suppliers, production, logistics, and overseas offices to ensure on-time deliveries. The role emphasizes strong communication, coordination, and attention to detail in quotations, orders and shipping documents,

Qualifications

• Experience in customer service, sales administration, order processing, logistics coordination or a related role.
• Strong communication and coordination skills, with the ability to work effectively with customers, suppliers and internal teams.
• Good attention to detail when preparing quotations, orders and shipping documentation.
• Ability to manage multiple priorities, follow up on outstanding tasks and meet delivery timelines.
• Proficiency in Microsoft Office and general administrative systems.
• Good written and spoken English; knowledge of additional SEA languages is an advantage.

Responsibilities

• Provide proactive support to customers in the SEA region, as well as sales and service teams, to secure and manage orders.
• Respond to customer enquiries and handle customer issues and complaints professionally.
• Generate quotations and process sales and service orders.
• Manage orders to ensure customer requirements are met.
• Follow up on purchase orders and communicate customer requirements internally to production, logistics and overseas offices for timely delivery.
• Liaise with suppliers to ensure shipments are delivered on schedule.
• Prepare import and export documentation, including invoices, packing lists, transport documents and insurance documents.
• Follow up on receivables.
• Schedule and assign service jobs to service personnel.
• Ensure tools and equipment are sent to job sites before engineers arrive.
• Book and arrange air tickets, hotel accommodation and pick-up services for engineers.
• Source local spare parts and consumables for the service team and customers.
• Assist with year-end inventory stocktaking and other administrative duties.
• Maintain accurate and organised filing.

Skills

Customer service

Order processing

Logistics coordination

English communication

Sales administration

Tools

Microsoft Office

Job description

Join the team in a customer-focused sales and service support role, helping customers across the SEA region while coordinating orders, shipments, service activities and administrative processes. You will work closely with customers, sales and service teams, suppliers, production, logistics and overseas offices to ensure requirements are communicated clearly and deliveries and service jobs are completed on schedule.

Key responsibilities

Provide proactive support to customers in the SEA region, as well as sales and service teams, to secure and manage orders.

Respond to customer enquiries and handle customer issues and complaints professionally.

Generate quotations and process sales and service orders.

Manage orders to ensure customer requirements are met.

Follow up on purchase orders and communicate customer requirements internally to production, logistics and overseas offices for timely delivery.

Liaise with suppliers to ensure shipments are delivered on schedule.

Prepare import and export documentation, including invoices, packing lists, transport documents and insurance documents.

Follow up on receivables.

Schedule and assign service jobs to service personnel.

Ensure tools and equipment are sent to job sites before engineers arrive.

Book and arrange air tickets, hotel accommodation and pick-up services for engineers.

Source local spare parts and consumables for the service team and customers.

Assist with year-end inventory stocktaking and other administrative duties.

Maintain accurate and organised filing.

What we're looking for

Experience in customer service, sales administration, order processing, logistics coordination or a related role.

Strong communication and coordination skills, with the ability to work effectively with customers, suppliers and internal teams.

Good attention to detail when preparing quotations, orders and shipping documentation.

Ability to manage multiple priorities, follow up on outstanding tasks and meet delivery timelines.

Proficiency in Microsoft Office and general administrative systems.

Good written and spoken English; knowledge of additional SEA languages is an advantage.