Inside Sales Representative (Korean Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Work from home

5 days work week

Job summary

Concentrix in Kuala Lumpur is seeking a results-driven Sales Representative to demonstrate the value of our client's products through proactive customer engagement. You will focus on selling and renewing contracts, handling high-volume calls and emails, and contributing to team targets.

Responsibilities include maintaining CRM data, forecasting weekly/monthly figures, and addressing customer roadblocks. The role offers a 5-day work week and the possibility to work from home.

Qualifications

• 2+ years of experience in a customer service or sales capacity
• Proven track record of achieving personal and team sales quotas
• Experience with high-volume calling and learning new technologies

Responsibilities

• Demonstrate value of products/services through customer engagement
• Sell and renew contracts, manage outbound communications
• Maintain CRM data and provide accurate forecasts
• Address customer concerns and remove roadblocks to satisfaction
• Report to Sales Manager and collaborate with team

Skills

Sales experience

High-volume calling

CRM experience

Tools

Salesforce

Job description

The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Required Skill

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Accommodation and Diversity

We have always and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

5 days work week (Mon - Fri)

KL Office is located at Wisma Mont Kiara

*Only shortlisted candidates will be contacted.