Inside Sales Representative (Cloud)

TDCX; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Mentoring and learning programs

Job summary

TDCX Malaysia is seeking an Inside Sales professional to be the first point of contact for business owners, promoting opportunities to grow their online marketing visibility. You will manage inquiries via phone, email, and live chat, delivering outstanding service to clients, advertisers and users.

The ideal candidate has at least a Diploma or Bachelor's degree and 1 year of inside/field sales experience, with strong English communication and presentation skills.

Qualifications

• Diploma or Bachelor's Degree or higher in any field.
• At least 1 year of experience in inside/field sales roles.
• Proven ability to achieve revenue targets and collaborate with diverse teams.
• Strong English communication and presentation skills.
• Cloud solutions exposure and familiarity with cloud concepts.

Responsibilities

• Be the first point of contact to business owners for online marketing opportunities.
• Manage business inquiries via phone, email and live chat.
• Provide outstanding service to clients, advertisers, publishers and users.
• Offer strategic advice and solve issues in a consultative role with clients.
• Implement creative ways to improve client relationships and promote other products.
• Provide feedback to improve tools, resources, procedures and guidelines.
• Take on additional duties as assigned to support quality management.

Skills

Inside Sales

Pre-Sales Engineer

Solutions Engineer

Technical Sales

Education

Diploma or Bachelor's Degree, Professional Degree, Master's Degree

Tools

Cloud platforms

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• To be the first point of contact to business owners, introducing them to exciting opportunities for increasing their business visibility through online marketing
• Manage business inquiries by via phone, e-mail and/or live chat
• Provide outstanding service and support to client's advertisers, publishers and users
• Provide strategic advice and help solve issues by working closely in a consultative role with your client
• Implement creative ways to improve client relationships and promote other products.
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma or Bachelor's Degree, Professional Degree, Master's Degree in any field
• At least 1 year of experience in inside/field sales as a Inside Sales, Pre-Sales Engineer, Solutions Engineer, Solution Architect, or Technical Sales Representative, with strong exposure to cloud solutions.
• Cloud architecture certification from any major provider is an added advantage.
• Solid understanding of Cloud Computing model include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS).
• Excellent verbal and written communication skills in English.
• Excellent presentation skills with the ability to communicate technical concepts clearly.
• Proven track record of achieving revenue targets and ability to collaborate effectively with diverse teams.