Inside Sales Representative (Cloud)

Concentrix; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking a sales professional to manage a dedicated client territory, aiming to meet revenue quotas through renewals and services, with potential upsell opportunities. You will provide accurate weekly/monthly/quarterly forecasts and rely on deep product knowledge to evaluate client needs.

You’ll address customer concerns, navigate competitive pressures, and handle high volumes of outbound calls and emails while maintaining CRM data and reporting to the Sales Manager.

Responsibilities

• Work within a dedicated territory and team to achieve your revenue quota by selling renewals and services.
• Forecast weekly, monthly, and quarterly sales accurately.
• Mastery of product knowledge and technical understanding to assess client requirements.
• Initiate steps to resolve customer concerns blocking satisfaction or product usage.
• Manage external competitive pressures and objections to retain customers or win new business.
• Handle a high volume of customer contacts via phone and email—mostly outbound.
• Collaborate with your team and management to provide a professional experience during all interactions.
• Maintain the customer management system (CRM) to ensure data is captured.
• Undertake sales motions such as lead qualification, lead conversion, health checks, renewals.
• Report to Sales Manager.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities

Provide accurate weekly/ monthly/ quarterly sales forecast

Mastery of product knowledge and technical understanding of services to assess client requirements

Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

Manage external competitive pressures and handle objections to retain customers or win new customers

Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

Work with your team and management to provide a professional experience during all interactions with customers and prospects

Maintain the customer management system (CRM) to ensure all relevant data is captured

Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

Work with a team and report directly to a Sales Manager

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