Inside Sales Representative

Smarttrend Recruitment; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

5 Working Days

Medical Insurance

Job summary

Smarttrend Recruitment in Kuala Lumpur, Malaysia seeks an ambitious inside sales professional with 1–3 years’ IT/cloud experience to drive new business and manage key accounts. You will qualify leads, promote cloud services, and close deals while collaborating with BDMs and Solution Architects to tailor customer solutions.

The role requires strong communication, negotiation, and presentation skills, a customer-focused mindset, and proficiency in MS Office.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field.
• Minimum 1–3 years of experience in inside sales, telesales, business development, or account management within the IT or cloud technology industry.
• Fresh graduates with a strong interest in cloud technology and sales are encouraged to apply.
• Basic understanding of cloud computing concepts such as SaaS, IaaS, PaaS, Azure, AWS, GCP, and Microsoft 365.
• CRM experience with Salesforce, HubSpot, Zoho CRM, or MS Dynamics is an advantage.
• Excellent communication, presentation, and interpersonal skills.
• Strong sales negotiation and closing skills.
• Self-motivated, target-driven, and customer-focused.
• Proficient in MS Office applications, particularly Excel, Word, and PowerPoint.
• Good command of written and spoken English & Mandarin; additional languages are an advantage

Responsibilities

• Generate new business opportunities through outbound prospecting, cold calling, email campaigns, social selling, and lead follow-up.
• Qualify inbound and outbound leads and identify customer business needs.
• Promote and sell cloud solutions, including SaaS, IaaS, PaaS, cloud infrastructure, cloud migration, managed services, Microsoft 365, backup and disaster recovery, and cybersecurity solutions.
• Conduct virtual product presentations, solution demonstrations, and sales meetings.
• Prepare and deliver quotations, proposals, and commercial documentation.
• Build and maintain strong relationships with prospective and existing customers.
• Manage the complete inside sales cycle from lead qualification to opportunity creation and deal closure.
• Work closely with Business Development Managers and Solution Architects to develop customer solutions.
• Maintain an accurate sales pipeline and update customer activities in the CRM system.
• Follow up on quotations, proposals, and contract negotiations to maximize conversion rates.
• Achieve monthly, quarterly, and annual sales targets and KPIs.
• Identify upselling and cross-selling opportunities within existing customer accounts.
• Coordinate with Customer Success and Technical Support teams to ensure smooth customer onboarding.
• Stay updated on cloud technologies, market trends, competitor activities, and industry developments.
• Participate in webinars, virtual events, and marketing campaigns to generate new leads.
• Ensure excellent customer service and maintain long-term client relationships.

Skills

Communication skills

Negotiation skills

Presentation skills

Self-motivated

Customer-focused

English & Mandarin

Education

Diploma or Bachelor's Degree in Business Administration, Marketing, IT, CS, or related field

Tools

Sales CRM (Salesforce/HubSpot/Zoho/MS Dynamics)

MS Office (Excel/Word/PowerPoint)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Smarttrend Recruitment – Kuala Lumpur, Kuala Lumpur

Diploma or Bachelor's Degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field.

Minimum 1–3 years of experience in inside sales, telesales, business development, or account management within the IT or cloud technology industry.

Fresh graduates with a strong interest in cloud technology and sales are encouraged to apply.

Basic understanding of cloud computing concepts such as SaaS, IaaS, PaaS, Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft 365.

Experience using CRM platforms such as Salesforce, HubSpot, Zoho CRM, or Microsoft Dynamics is an advantage.

Excellent communication, presentation, and interpersonal skills.

Strong sales negotiation and closing skills.

Self-motivated, target-driven, and customer-focused.

Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Good command of written and spoken English & Mandarin; additional languages are an advantage

Requirement

Job Requirements

• Diploma or Bachelor's Degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field.
• Minimum 1–3 years of experience in inside sales, telesales, business development, or account management within the IT or cloud technology industry.
• Fresh graduates with a strong interest in cloud technology and sales are encouraged to apply.
• Basic understanding of cloud computing concepts such as SaaS, IaaS, PaaS, Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft 365.
• Experience using CRM platforms such as Salesforce, HubSpot, Zoho CRM, or Microsoft Dynamics is an advantage.
• Excellent communication, presentation, and interpersonal skills.
• Strong sales negotiation and closing skills.
• Self-motivated, target-driven, and customer-focused.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good command of written and spoken English & Mandarin; additional languages are an advantage

Responsibility

Key Responsibilities

• Generate new business opportunities through outbound prospecting, cold calling, email campaigns, social selling, and lead follow-up.
• Qualify inbound and outbound leads and identify customer business needs.
• Promote and sell cloud solutions, including SaaS, IaaS, PaaS, cloud infrastructure, cloud migration, managed services, Microsoft 365, backup and disaster recovery, and cybersecurity solutions.
• Conduct virtual product presentations, solution demonstrations, and sales meetings.
• Prepare and deliver quotations, proposals, and commercial documentation.
• Build and maintain strong relationships with prospective and existing customers.
• Manage the complete inside sales cycle from lead qualification to opportunity creation and deal closure.
• Work closely with Business Development Managers and Solution Architects to develop customer solutions.
• Maintain an accurate sales pipeline and update customer activities in the CRM system.
• Follow up on quotations, proposals, and contract negotiations to maximize conversion rates.
• Achieve monthly, quarterly, and annual sales targets and KPIs.
• Identify upselling and cross-selling opportunities within existing customer accounts.
• Coordinate with Customer Success and Technical Support teams to ensure smooth customer onboarding.
• Stay updated on cloud technologies, market trends, competitor activities, and industry developments.
• Participate in webinars, virtual events, and marketing campaigns to generate new leads.
• Ensure excellent customer service and maintain long-term client relationships.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided
• 5 Working Days
• Medical Insurance