Sales Support Representative

Zohorecruit; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Kuala Lumpur, Malaysia – Our client, a leading AI-powered document and workflow automation company, seeks a Sales Support Representative to enable Sales AE’s by handling admin tasks and serving as the primary link to back‑office functions to ensure compliant, timely orders.

You will respond to inquiries, provide solution information, generate quotes, and help move opportunities to Sales. Fluency in English and a customer‑service mindset are essential for success in this role.

Qualifications

• Knowledge of SOX rules and regulations.
• Fluent English communication is essential.
• Understanding business context of our products and resellers.
• Customer-service oriented with emphasis on accuracy and reliability.
• Able to work in a team to meet targets.

Responsibilities

• Support Account Executives and customers with inquiries and requests.
• Provide prompt responses to calls and emails and route issues.
• Own issues through to resolution and share information on solutions.
• Generate quotations for software transactions with licensing rules.
• Create and submit order packages and ensure correct PO review.
• Coordinate with Deal Managers and Legal on complex agreements and Rev Rec.

Skills

Fluent English

SOX knowledge

Customer service

Teamwork

Attention to detail

Job description

Kuala Lumpur, Malaysia | Posted on 10/06/2025

• Country Malaysia

Job Description

Our Client is a leading AI-powered document and workflow automation. Currently, they are seeking for aSales Support Representatives enable Sales AE’s to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible.

Key Responsibilities:

Supports Account Executive (AE) and Customer with all customer-impacting questions and requests:

• Provide Primary point of contact and handle inquiries with request
• Prompt responses to phone calls and emails
• Redirect requests/issues to appropriate functions
• Ownership of issues through to resolution
• Refer to “Common Requests” for examples
• Provide information on our solutions and services
• Uncover new opportunities
• Transition potential opportunities to Sales

Communication

• Interact with Sales AE to ensure PS request to provide SOW
• Interact with Sales AE to ensure Education for custom proposals
• Provide customer or partner data
• Share contacts and historical knowledge

Proactive review of opportunities

• Proactive review of opportunities in Deal Desk Dashboard running through checklist
• Check for existing terms on each transaction or issue correct Contract template for new customers
• Track all assigned deals through to closure
• Flag all items that need approvals and ensure approvals are sought for all items
• Verify credit limits through Accounts Receivable and support resolution of overdue invoices
• Engage Deal Managers and/or Legal to handle complex agreements and negotiations
• Ensure revenue recognition compliance with Rev Rec rules

Generate Quotations

• Generate quotes for software-only transactions with BOM's following Licensing rules
• Check proactively with OF team for complex BOM's or large/strategic deals to ensure no mistakes

Create order packages

• Compile all documentation in an order package
• Create and submit an order package to OF team
• Ensure PO is reviewed and correct as soon as received
• Verify timely shipping of software/licenses before deadlines for Rev Rec
• Ensure CRM Oppty data is updated to reflect final booked deal
• Monitor software and hardware shipments
• Provide updates to Sales Operations leaders
• Archive all contract paperwork

Teamwork makes the dream work

• Support rest of team where help is needed (bandwidth or product expertise)
• Own projects to help improve processes and systems to make team more effective & efficient

Requirements

• Understanding of SOX rules and regulations
• Fluent language skills in English is a must
• Will require an understanding of the business context and rationale for our products and services as well as the business of our resellers.
• Needs to be customer-service oriented and understand the value of accuracy and reliability.
• Needs to work with confidence within a team environment to ensure that overall team targets are achieved.
• Key attributes of the job are friendly and efficient manner and empathy with the customer’s requirements such as the need for accuracy, reliability and good-attitude.