Inside Sales (Internship Program)

MIHEDA SDN BHD; Selangor; On-site; MYR 11,000 - 13,000; Full time

Benefits offered by this job

Internship Allowance RM1,000 per month

Parking Subsidy Available

Medical Leave: 3 days

Working Hours: Mon–Fri 8:15 AM–5:00 PM

Convenient office near IOI Puchong Jya

Company vehicle for customer visits

Job summary

Miheda Sdn Bhd is an industrial solutions provider specializing in factory automation and smart manufacturing technologies. We offer hands-on experience in inside sales, customer relationship management, and e-commerce support for industrial products.

The internship focuses on developing skills in sales, business development, marketing, and product presentation while learning about ball screws, conveyors, servo motors, PLCs, sensors, and other automation components.

Qualifications

• Pursuing a Bachelor's Degree in Business Administration, Marketing, International Business, Industrial Engineering, Mechanical Engineering, Mechatronics Engineering, Manufacturing Engineering, Electrical/Electronic Engineering, or related disciplines.
• Proficient in English, Bahasa Malaysia, and Mandarin.
• Strong communication and interpersonal skills.
• Willing to learn technical products and industrial automation applications.

Responsibilities

• Respond to customer enquiries through email, phone, WhatsApp, and other channels.
• Assist the sales team in preparing and issuing quotations to customers.
• Follow up with customers after quotations are submitted.
• Understand customer feedback, timelines, and potential order quantities.
• Maintain regular follow-up with existing enquiries and potential customers.
• Update the status of quotations and opportunities in the CRM.

Skills

Communication skills

English proficiency

Interpersonal skills

Phone communication

Education

Bachelor's degree in related field

Pursuing degree

Tools

CRM systems

Microsoft Office

Excel

Job description

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Miheda Sdn Bhd is an industrial solutions provider specializing in factory automation, motion control, and smart manufacturing technologies. We supply a wide range of mechanical and electrical automation components to manufacturers across various industries, helping them improve productivity, efficiency, and operational excellence.

Our product portfolio includes industrial automation solutions such as linear motors, ball screw actuators, conveyor systems, servo motors, PLCs, sensors, machine vision systems, laser markers, and other Industry 4.0 technologies.

Located within walking distance (less than 100m) from IOI Puchong Jaya LRT Station, our office offers a convenient and accessible working environment for students seeking hands‑on industrial experience.

Job Description

As an Inside Sales Intern, you will support our sales and business development activities by communicating with customers, understanding their requirements, following up on quotations, maintaining product information, and supporting our e‑commerce activities.

You will gain practical exposure to the complete sales process, from identifying potential customers and understanding their requirements to preparing quotations, following up, and supporting order conversion.

This role is suitable for students who are interested in sales, business development, marketing, e‑commerce, customer relationship management, and industrial technology.

Key Responsibilities

1. Customer Enquiry & Requirement Understanding

• Respond to customer enquiries through email, phone, WhatsApp, and other communication channels.
• Assist the sales team in preparing and issuing quotations to customers.
• Follow up with customers after quotations are submitted.
• Understand customer feedback, purchasing timelines, and potential order quantities.
• Maintain regular follow‑up with existing enquiries and potential customers.
• Update the status of quotations and sales opportunities in the company’s CRM or internal system.

3. Telemarketing & Cold Calling

• Conduct outbound calls to potential customers and companies.
• Introduce Miheda's products and industrial automation solutions.
• Identify potential customers and understand their current or future requirements.
• Generate new sales leads through cold calling and telephone prospecting.
• Record and follow up on leads generated from telemarketing activities.

4. E-Commerce & Product Listing

• Update and maintain product listings on the company’s e‑commerce platforms.
• Prepare product descriptions, specifications, images, and other product information.
• Research product information and ensure that online listings are accurate and up to date.
• Assist in improving product presentation and online visibility.
• Conduct basic market research on competitors, product pricing, and customer demand.

5. Product & Technical Learning

• Develop an understanding of industrial automation products and their applications.
• Learn about products such as ball screws, linear motion systems, conveyors, servo motors, PLCs, sensors, machine vision systems, Industrial PCs, and laser marking systems.
• Understand basic product specifications and learn how to identify suitable products based on customer requirements.
• Participate in internal product and technical training.
• Assist in preparing sales presentations, product materials, and technical documentation.
• Support customer database development and lead generation activities.
• Assist with marketing campaigns and promotional activities.
• Support the sales team during customer visits, exhibitions, product demonstrations, and other business development activities.
• Assist with other sales and marketing projects assigned by the management team.

Throughout the internship, you will gain practical experience in:

• Inside Sales & Business Development
• Technical Sales
• Customer Requirement Analysis
• Telemarketing & Cold Calling
• Lead Generation
• Customer Relationship Management
• Factory Automation Applications
• E-Commerce & Product Listing
• Market & Competitor Research
• Professional Business Communication

Requirements

• Currently pursuing a Bachelor's Degree in Business Administration, Marketing, International Business, Industrial Engineering, Mechanical Engineering, Mechatronics Engineering, Manufacturing Engineering, Electrical/Electronic Engineering, or related disciplines.
• Proficient in English, Bahasa Malaysia, and Mandarin.
• Strong communication and interpersonal skills.
• Confident and comfortable communicating with customers over the phone.
• Interested in sales, business development, marketing, e‑commerce, and industrial technology.
• Self‑motivated, proactive, and willing to learn.
• Able to work independently as well as in a team.
• Good organizational and follow‑up skills.
• Basic knowledge of Microsoft Office and computer applications.
• Willing to learn technical products and industrial automation applications.

Preferred Skills

• Previous experience in sales, customer service, telemarketing, e‑commerce, or business development is an advantage.
• Basic understanding of manufacturing, engineering, or industrial automation is an added advantage.
• Familiarity with e‑commerce platforms, CRM systems, Excel, or digital marketing tools is beneficial.
• Candidates who are confident, energetic, persistent, and enjoy communicating with people are encouraged to apply.

Company Benefits

• Internship Allowance: RM1,000 per month
• Parking Subsidy Available
• Medical Leave: 3 days
• Working Hours: Monday – Friday, 8:15 AM – 5:00 PM
• Convenient office location within walking distance of IOI Puchong Jaya LRT Station
• Company vehicle provided when travel is required for customer visits or business activities
• Gain real‑world experience in B2B industrial sales and business development.
• Learn how professional sales teams identify customer requirements and develop solutions.
• Gain exposure to industrial automation and smart manufacturing technologies.
• Develop valuable skills in customer communication, negotiation, quotation management, and sales follow‑up.
• Gain practical experience in e‑commerce and digital product marketing.
• Participate in customer visits, technical discussions, and real industrial projects.
• Learn directly from experienced sales and engineering professionals.
• Build a strong foundation for a future career in technical sales, business development, engineering, marketing, or industrial automation.

Join Miheda and develop the skills to become a future Technical Sales & Business Development Professional.

• Understand customer requirements, applications, specifications, quantities, and delivery requirements.
• Coordinate with the sales and engineering teams to identify suitable products and solutions.
• Maintain proper records of customer enquiries and follow‑up activities.