Inside Sales Associate

Fortive Careers; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Fortive Careers in Southeast Asia seeks an Inside Sales and Customer Support professional based in Malaysia to qualify leads, handle inbound inquiries, and support care plan renewals across the region, with a focus on Indonesia.

You will engage prospects via phone, email and digital channels, maintain a clean CRM, identify upsell opportunities, and collaborate with the Service team to ensure timely renewals and revenue growth.

Qualifications

• Bachelor’s degree required.
• 2+ years in Inside Sales or Customer Service.
• Strong communication and customer engagement skills.
• Fluent in English and Bahasa; Mandarin a plus.

Responsibilities

• Lead generation through multiple channels and qualify opportunities.
• Serve as first contact for inbound inquiries and support care plan renewals.
• Identify upsell opportunities and contribute to recurring revenue growth.

Skills

Lead generation

Customer engagement

Renewal management

Communication

Execution

Education

Bachelor’s degree

Tools

CRM

Job description

GENERAL SUMMARY:

This is an Inside Sales and Customer Support role, responsible for lead qualification, inbound customer handling, and care plan renewal across Southeast Asia, with a focus on Indonesia.

ROLE AND RESPONSEIBILITY:

1. Lead Generation

• Engage with prospects through phone, email, and digital channels
• Qualify campaign leads and identify sales opportunities
• Generate high-quality leads (SQLs) for distributors and sales follow-up
• Maintain a high-quality customer database in CRM

2. Inbound Customer Support

• Act as the first point of contact for customer inquiries through phone and email
• Handle product/service-related questions timely
• Track and communicate repair case progress to customers

3. Care Plan Renewal

• Follow up with customers on upcoming renewals
• Generate quotation and work with Service team on renewal processing
• Identify potential upsell opportunities
• Contribute directly to recurring revenue growth

QUALIFICATIONS:

• Bachelor’s degree
• At least 2 years of relevant experience in Inside Sales or Customer Service
• Strong communication and customer engagement skills
• Fluent in English and Bahasa. Mandarin is a strong plus
• Ability to work in a target-driven environment
• Detail-oriented with strong execution capabilities