Associate, Sales Development (Indonesian Speaker)

Concentrix; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 80,000; Full time

Job summary

Concentrix is seeking an Inbound Sales Agent in Malaysia to convert prospects into customers and drive revenue while delivering an exceptional customer experience.

The role requires 3+ years of direct sales, IT hardware sales experience, strong English communication, and familiarity with CRM platforms. You will manage the full sales cycle with a target-driven approach and maintain accurate CRM records.

Qualifications

• Minimum 3 years of direct customer sales experience.
• 1–2 years of experience in IT hardware, printing, or PC sales.
• Advanced English proficiency in verbal communication and excellent written/chat communication skills.
• Experience with Salesforce (SFDC) or other CRM platforms is an advantage.
• Experience working in a highly measured sales environment with KPIs such as contact rate and conversion.
• Typing speed of 40 words per minute.
• Strong understanding of consumer technology, computers, the internet, and MS Office applications.
• Strong sales skills, including discovery, objection handling, closing, cross-selling, and upselling.
• Excellent communication, listening, comprehension, and customer service skills.

Responsibilities

• Convert inbound leads into sales and achieve assigned sales targets.
• Recommend and sell suitable products and services based on customer needs.
• Drive cross-selling and upselling opportunities.
• Provide product comparisons and competitive information.
• Educate customers on products, services, and solutions.
• Process product orders, payments, credit card transactions, and financing applications.
• Assist customers with web-based interactions and order-related queries.
• Maintain accurate customer profiles and interaction records in the CRM.
• Refer customers and leads to the appropriate sales teams when required.
• Report product or website issues promptly.
• Support customer marketing and newsletter subscriptions where applicable.
• Consistently deliver a high-quality customer experience while meeting sales and productivity KPIs.

Skills

Sales experience

Inside sales

CRM (Salesforce)

Advanced English

Product knowledge

Communication skills

Time management

Closing skills

Discovery questioning

Tools

Salesforce

Job description

We are looking for an Inbound Sales Agent responsible for converting prospects into customers, driving revenue, and delivering an excellent customer experience.

Requirements

• Minimum 3 years of direct customer sales experience, preferably in inside sales or telesales.
• 1–2 years of experience in IT hardware, printing, or PC sales, preferably handling the end-to-end sales cycle.
• Advanced English proficiency in verbal communication and excellent written/chat communication skills.
• Experience with Salesforce (SFDC) or other CRM platforms is an advantage.
• Experience working in a highly measured sales environment with KPIs such as contact rate and conversion.
• Typing speed of 40 words per minute.
• Strong understanding of consumer technology, computers, the internet, and MS Office applications.
• Strong sales skills, including discovery, objection handling, closing, cross-selling, and upselling.
• Excellent communication, listening, comprehension, and customer service skills.
• Strong time management and professionalism.
• Motivated, target-driven, and confident in achieving and exceeding sales goals.
• Sales & Closing: Manage the full sales cycle, identify customer needs, present solutions, handle objections, and close sales.
• Discovery: Ask effective open- and closed-ended questions to understand customer needs.
• Solution Selling: Recommend appropriate products and services, including cross-sell and upsell opportunities.
• Customer Focus: Provide honest recommendations and create a positive customer experience.
• Product Knowledge: Understand consumer technology, products, services, and competitive trends.
• Communication: Demonstrate excellent verbal, written, listening, and presentation skills.
• Proactive Learning: Continuously develop product, competitive, and process knowledge.
• Time Management: Effectively manage calls, customer interactions, and between-call activities.
• Professionalism & Integrity: Maintain customer privacy, follow company policies, and provide accurate information.

Responsibilities

• Convert inbound leads into sales and achieve assigned sales targets.
• Recommend and sell suitable products and services based on customer needs.
• Drive cross-selling and upselling opportunities.
• Provide product comparisons and competitive information.
• Educate customers on products, services, and solutions.
• Process product orders, payments, credit card transactions, and financing applications.
• Assist customers with web-based interactions and order-related queries.
• Maintain accurate customer profiles and interaction records in the CRM.
• Refer customers and leads to the appropriate sales teams when required.
• Report product or website issues promptly.
• Support customer marketing and newsletter subscriptions where applicable.
• Consistently deliver a high-quality customer experience while meeting sales and productivity KPIs.