Inside Sales & Customer Care — Indonesia

Fluke Corporation; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Fluke Corporation in Malaysia is seeking an Inside Sales and Customer Support professional to drive lead qualification and manage inbound inquiries across Southeast Asia, with a focus on Indonesia. You will collaborate with distributors and service teams to renew care plans and generate quotes.

You will engage customers via phone, email, and digital channels, maintain CRM data quality, and pursue upsell opportunities in a target-driven environment.

Qualifications

• 2+ years in inside sales or customer service.
• Excellent communication and customer engagement.
• Fluent in English and Bahasa; Mandarin a plus.
• Ability to work in a target-driven environment.
• Detail-oriented with strong execution capabilities.

Responsibilities

• Engage with prospects through phone, email, and digital channels
• Qualify campaign leads and identify sales opportunities
• Generate high-quality leads (SQLs) for distributors and sales follow-up
• Maintain a high-quality customer database in CRM
• Act as the first point of contact for customer inquiries
• Track and communicate repair case progress to customers
• Follow up with customers on upcoming renewals
• Generate quotation and renewal processing with Service team
• Identify potential upsell opportunities

Skills

Communication skills

Customer engagement

English

Bahasa

Mandarin (nice to have)

Inside Sales experience

Tools

CRM software

Job description

Fluke Corporation in Malaysia is seeking an Inside Sales and Customer Support professional to drive lead qualification and manage inbound inquiries across Southeast Asia, with a focus on Indonesia. You will collaborate with distributors and service teams to renew care plans and generate quotes.

You will engage customers via phone, email, and digital channels, maintain CRM data quality, and pursue upsell opportunities in a target-driven environment.