Customer Center Manager

Fluke Corporation; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Fluke Corporation seeks a leader to run the Southeast Asia Customer Center, driving SQL generation, Care Plan renewals, and inbound customer support across Singapore, Malaysia, and the Philippines. You will lead a lean team focused on customer engagement, pipeline growth, and service excellence.

Role requires >5 years in Inside Sales or Customer Center, proven team management, and fluency in English, Malay and Mandarin to serve a diverse client base.

Qualifications

• Bachelor's degree or above.
• More than 5 years of experience in Inside Sales or Customer Center.
• Proven team management experience preferred.
• Strong understanding of B2B sales and lead management.
• Fluent in English, Malay and Mandarin to communicate with diverse clients.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and manage the Southeast Asia customer center team to achieve business targets.
• Establish standardized processes across markets for consistent customer experience.
• Leverage Five9 to set up routings for different countries in the region.
• Monitor team performance and drive continuous improvement.
• Drive SQL and opportunity generation through campaigns and database prospecting.
• Support campaign execution and feedback loops.
• Collaborate with Sales, Distributors and Marketing to improve conversions.
• Maintain a high-quality CRM database.
• Serve as first contact point for customer inquiries via phone and email.
• Lead Care Plan renewal strategy and execution.

Skills

Leadership

Inside Sales

B2B Sales

Lead Management

CRM

English

Malay

Mandarin

Education

Bachelor's degree or above

Tools

Five9

Job description

This role leads the Southeast Asia Customer Center, covering Sales Qualified Lead generation, Care Plan renewals, and inbound customer support across the region with a personal focus on Singapore, Malaysia, and Philippines. The position manages a lean team and acts as a key driver of customer engagement, pipeline growth, and service excellence.

Key responsibilities

Lead and manage the Southeast Asia customer center team to achieve business targets

Establish standardized processes across markets to ensure consistent customer experience

Leverage Five9 phone system to setup routings for different countries across the region

Monitor team performance and drive continuous improvement

Drive sales qualified lead (SQL) and opportunity generation through campaign follow-ups and database prospecting

Support campaign execution and feedback loops

Collaborate closely with Sales, Distributors and Marketing teams to improve conversion rates

Maintain a high-quality customer database in CRM

Serve as the first contact point for customer inquiries through phone and email

Lead Care Plan renewal strategy and execution

About you

Bachelor's degree or above

More than 5 years of experience in Inside Sales or Customer Center

Proven team management experience preferred

Strong understanding of B2B sales and lead management

Fluent in speaking English, Malay and Mandarin to effectively communicate with our diverse client base and stakeholders

Excellent communication and stakeholder management skills