Inside Sales & Care Renewal Specialist - SEA Focus

Fortive; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fortive is seeking an Inside Sales and Customer Support professional to drive lead qualification, handle inbound inquiries, and renew care plans across Southeast Asia with a focus on Indonesia. The role requires a Bachelor’s degree and 2+ years in related fields.

You will engage customers in English and Bahasa, with Mandarin as a plus, to expand relationships, qualify sales opportunities, and support revenue growth. Applicants should be target-driven and detail-oriented.

Qualifications

• Bachelor’s degree is required.
• At least 2 years of experience in Inside Sales or Customer Service.
• Strong communication and customer engagement skills.
• Fluent in English and Bahasa; Mandarin is a strong plus.
• Ability to work in a target-driven environment.
• Detail-oriented with strong execution capabilities.

Responsibilities

• Lead Generation: engage with prospects via phone, email, and digital channels; qualify leads; generate high-quality SQLs for distributors and follow-up; maintain CRM data quality.
• Inbound Customer Support: serve as first point of contact for inquiries; answer product/service questions; track repair case progress.
• Care Plan Renewal: follow up on renewals; generate quotations; collaborate with Service team on renewal processing; identify upsell opportunities and contribute to revenue growth.

Skills

Lead qualification

Inbound support

CRM software

English

Bahasa

Mandarin

Education

Bachelor’s degree

Tools

CRM software

Job description

Fortive is seeking an Inside Sales and Customer Support professional to drive lead qualification, handle inbound inquiries, and renew care plans across Southeast Asia with a focus on Indonesia. The role requires a Bachelor’s degree and 2+ years in related fields.

You will engage customers in English and Bahasa, with Mandarin as a plus, to expand relationships, qualify sales opportunities, and support revenue growth. Applicants should be target-driven and detail-oriented.