Inside Sales

Bossard (M) Sdn. Bhd.; Penang; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Outpatient Medical Coverage

Annual Medical Checkup Coverage

Dental Coverage

Optical Coverage

Health Lunch Benefit

Group Insurance

SKBBK Subsidy

Gym Subsidy

Job summary

Bossard (M) Sdn. Bhd. in Penang is seeking a dynamic Inside Sales professional to drive revenue growth from within our sales office.

You will manage customer accounts, identify new business opportunities and provide exceptional service to our existing client base. You will maintain detailed CRM records, meet sales targets and collaborate with colleagues across departments to resolve client issues and optimise service delivery.

Qualifications

• Proven experience in inside sales, account management or similar customer-facing sales role.
• Strong communication skills with the ability to engage clients via phone, email and video conferencing.
• Demonstrated ability to manage multiple customer accounts and prioritise workload.
• Target-driven with a track record of meeting or exceeding sales objectives.
• Proficient in using CRM systems and Microsoft Office applications.
• Customer service oriented with the ability to understand client needs and provide solutions.

Responsibilities

• Manage and nurture existing customer accounts, ensuring high satisfaction and repeat business.
• Identify and pursue new sales opportunities through outbound calls, emails and other channels.
• Process customer inquiries and orders accurately and efficiently, ensuring timely delivery of services.
• Maintain detailed records of all customer interactions, transactions and opportunities within the CRM system.
• Meet and exceed sales targets while contributing to team and company objectives.
• Collaborate with colleagues across departments to resolve client issues and optimise service delivery.
• Participate in regular product training and sales development initiatives to enhance performance.

Skills

Inside Sales

Account Management

CRM Systems

Microsoft Office

Client Communication

Multitasking

Target-driven

English Fluency

Mandarin

Tools

CRM Software

Microsoft Office

Job description

About the role

Bossard (M) Sdn. Bhd. is seeking a dynamic and customer-focused Inside Sales professional to join our team in Penang. This is a full-time position that plays a crucial role in driving revenue growth and building lasting client relationships from within our sales office. As an Inside Sales representative, you will be responsible for managing customer accounts, identifying new business opportunities, and providing exceptional service to our existing client base. This role is essential to our commercial success and offers the opportunity to develop your sales expertise in a structured, supportive environment.

Key responsibilities

Manage and nurture existing customer accounts, ensuring high levels of satisfaction and repeat business

Identify and pursue new sales opportunities through outbound calls, emails and other communication channels

Process customer inquiries and orders accurately and efficiently, ensuring timely delivery of services

Maintain detailed records of all customer interactions, transactions and opportunities within the CRM system

Meet and exceed individual sales targets whilst contributing to team and company objectives

Collaborate with colleagues across departments to resolve client issues and optimise service delivery

Participate in regular product training and sales development initiatives to enhance performance

What we're looking for

Proven experience in inside sales, account management or a similar customer-facing sales role within the industrial, distribution or manufacturing sector

Strong communication skills with the ability to engage clients effectively via phone, email and video conferencing

Demonstrated ability to manage multiple customer accounts simultaneously and prioritise workload effectively

Target-driven mindset with a track record of achieving or exceeding sales objectives

Proficiency in using CRM systems and Microsoft Office applications

Customer service excellence with a genuine commitment to understanding client needs and providing solutions

Problem-solving skills and the ability to think creatively when addressing client challenges

Professional attitude, reliability and strong work ethic

Fluency in English is essential; proficiency in Mandarin or other local languages is advantageous

A passion for continuous learning and personal development within a sales environment

About us

Bossard (M) Sdn. Bhd. is a leading provider of industrial supply solutions, serving a diverse customer base across Malaysia. As part of the global Bossard Group, we are committed to delivering high-quality products, exceptional service and innovative solutions to support our clients' operational success. Our company values integrity, customer focus and teamwork, creating a collaborative environment where employees can thrive and grow their careers. We pride ourselves on our industry expertise, market knowledge and dedication to understanding the unique needs of each client.

What we offer

We offer a competitive remuneration package commensurate with experience and qualifications. Our employees benefit from opportunities for professional development and career progression within an established organisation. We provide a supportive and inclusive work environment where your contributions are valued and recognised. Additional benefits include access to training programmes, performance incentives and a collaborative team culture that encourages innovation and growth. We believe in supporting our employees' wellbeing and work-life balance.

Perks and benefits

• Bossard PERK — Outpatient Medical Coverage
• Bossard PERK — Annual Medical Checkup Coverage
• Bossard PERK — Dental Coverage
• Bossard PERK — Optical Coverage
• Bossard PERK — Health Lunch Benefit
• Bossard PERK — Group Insurance
• Bossard PERK — SKBBK Subsidy
• Bossard PERK — Gym Subsidy