Assistant Manager (IT Infrastructure)

QL resources berhad; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

QL Corporate Services Sdn Bhd is seeking an Assistant Manager - IT Infrastructure to lead daily IT infrastructure operations, manage both cloud (AWS) and on‑prem data centers, and drive security, governance, and efficiency improvements. The role requires strong technical depth and cross‑team collaboration.

You will oversee server lifecycle, virtualization, backups, and disaster recovery, while coordinating with vendors and internal teams to ensure reliable IT services across multiple sites.

Qualifications

• Bachelor’s degree in IT/CS/Engineering or related
• 5–6+ years in manufacturing/multi-site IT environments
• Strong infrastructure operations and troubleshooting skills
• Certifications: Azure or AWS or VMware/Hyper-V/Windows/Linux
• Willing to be based in Bukit Jelutong, Shah Alam

Responsibilities

• Oversee daily IT infrastructure operations for performance, reliability and stability
• Maintain and support operating systems, server platforms, virtualization, and related tech
• Monitor system health and perform proactive maintenance to minimize downtime
• Coordinate with internal teams and vendors for timely solutions and upgrades
• Manage AWS cloud and on-prem data center resources; optimize cost and performance
• Act as PIC for all server-related matters (on premise and cloud) and manage lifecycle
• Ensure security, governance and audit compliance across IT systems
• Prepare documentation, SOPs, reports and management updates

Skills

IT infrastructure management

Troubleshooting

Documentation & reporting

Vendor coordination

Security & compliance

Education

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems or related discipline

Tools

Azure Administrator

Azure Solutions Architect

Microsoft 365 Administrator

AWS Certified Solutions Architect

VMware

Hyper-V

Windows Server

Linux

Job description

Company Name: QL Corporate Services Sdn Bhd

Snapshot of the role:

TheAssistant Manager - IT Infrastructurereflects the individual’s strong technical background, proven performance, and readiness to take on expanded responsibilities as QL continues adopting modern technologies and enhanced Group IT Infrastructure requirements.

• IT Infrastructure & Operating System Management
  • Oversee daily operations of IT infrastructure systems to ensure performance, reliability, and stability.
  • Maintain and support operating systems, server platforms, virtualization environments, and related technologies.
  • Monitor system health and conduct proactive maintenance to minimize downtime.
  • Implement continuous improvements to support business growth and efficiency.
  • Coordinate closely with internal teams to ensure smooth infrastructure operations.
• Manage and coordinate with vendors and service providers to ensure timely delivery of solutions, upgrades, and enhancements.
• Review vendor proposals and ensure alignment with infrastructure standards and technical requirements.
• Work with data centre and equipment suppliers on maintenance, capacity planning, and issue resolution.
• Cloud Infrastructure (AWS) and on-prem Data Center
  • Manage AWS cloud and on-prem resources, including compute, storage, and networking services.
  • Monitor and optimise resource usage, performance, and cost.
  • Ensure IT infrastructure follows company security and compliance standards.
  • Support IT infrastructure migration, deployment, and operational initiatives.
• Server Management & Support
  • Act as the Person In Charge (PIC) for all server related matters (on prem and cloud).
  • Manage server hardware and software lifecycle, including installation, configuration, updates, and maintenance.
  • Work with suppliers to support and maintain data centre infrastructure.
  • Provide 3rd level technical support for server hardware, software, OS, and virtualization issues.
  • Lead or assist in server related projects such as upgrades, expansions, and migrations.
  • Manage server backup, restoration processes, and disaster recovery readiness.
  • Implement enhancements and improvements on server infrastructure (Hyper V, VM, SAN, OS security, etc.).
  • Manage, or support IT infrastructure-related projects such as system upgrades, virtualization improvements, server consolidation, security enhancements, and cloud initiatives.
• General Responsibilities
  • Ensure all IT systems comply with security, governance, and audit requirements.
  • Contribute to infrastructure planning, capacity management, and budgeting.
  • Maintain accurate server documentation, diagrams, and inventory records.
  • Prepare reports, documentation, and updates for management review.
  • Travel to branches/sites when required for support or project deployment.

What you’ll need to succeed:

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems or related discipline
• Minimum 5-6 years experiences in manufacturing, multi-site operations, regional IT support or group/shared-service IT environment
• Strong skill in infrastructure operations and troubleshooting
• Microsoft certification such as Azure Administrator, Azure Solutions Architect, Microsoft 365 Administrator, Security/Identity-related certification or equivalent OR AWS certification such as AWS Certified Solutions Architect Associate, AWS SysOps Administrator or equivalent OR VMware, Hyper-V, Windows Server, Linux, storage, backup or network infrastructure certifications
• Team player with ownership mindset
• Positive, proactive and solution-oriented, able to work under pressure
• Organised, disciplined and able to prioritise multiple tasks
• Able to prepare documentation, SOPs, reports and management updates
• Willing to be based in Bukit Jelutong, Shah Alam